DCSC Process Design, Document Development & SME Support Associate (work from home)

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Position Title: Process Design, Document Development & SME Support Associate

Term: 18 to 24 months, with the possibility of extension

Location: Remote (home-office)

Work hours: Daytime business hours

Pay: 72,800.00 - 97,000.00 DOE

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Job Summary:

The American Red Cross is seeking a self-motivated Process Design, Document Development & SME Support Associate with expertise in donor and suspect product management processes and procedures. This role supports a multi-year initiative focused on large-scale software implementation in a highly regulated environment.

Key Responsibilities:

• Serve as SME and document developer for relevant DCSC processes.
• Analyze, design, develop, and test manual and automated processes.
• Participate in usability, validation, test, and plan development.
• Collaborate on project and development teams, committees, and cross-functional teams as SME and/or lead.
• Analyze requirements and contribute to software lifecycle processes for blood center operations, including impact and risk analysis.
• Create and revise SOPs for DCSC processes and operations, ensuring compliance with blood banking regulations.
• Provide comprehensive solutions with a “think outside the box” mindset, considering enterprise-wide system views and dependencies.
• Deliver high-quality work within stringent deadlines.
• Execute highly complex or specialized projects, adapting precedent and developing innovative solutions as needed.

Qualifications:

• Education: Bachelor's degree required.
• Experience: Minimum 5+ years of related experience or an equivalent combination of education and related Medical Technology or related field experience.
• Knowledge: Familiarity with DCSC systems and associated procedures, including:
  • System 11: Suspect Product Review
  • System 14: Donation Recruitment and Qualification Management
• Preferred: Experience as a Document/Procedure Writer (System 3) with an understanding of IDD (Instructional Design Development) format.

Note: A combination of education and general experience satisfies requirements as long as the total years equate to the minimum education and general experience years combined. Management experience cannot be substituted.

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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