Licensed Marriage and Family Therapist (LMFT), Manager - Ohio

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this Role

As a Therapist Manager, you will be a core member of a multidisciplinary care team that seeks to redefine care delivery to patients receiving Medicaid. You will providing remote mental health counseling to patients who experience a range of behavioral health conditions of varying acuity. You are expected be competent at triaging patients to an appropriate level of care, as well as deploying evidence-based behavioral health treatment modalities (e.g., cognitive behavioral therapy [CBT], problem solving treatment [PST], solution-focused behavioral therapy [SFBT], acceptance and commitment therapy [ACT]) via a single session approach and intermediate-duration treatment relationship (i.e. three to four months).

In addition to providing direct patient care, you will be expected to oversee our therapy care model in your market, assist with initiating Waymark’s outreach to individuals at high risk of acute behavioral health care needs, coordinate with our interdisciplinary care team (community health workers, pharmacists, care coordinators) and patients’ primary care teams, build relationships with community behavioral health resources and facilitate patient transitions and/or referrals to community behavioral health teams.

As a leader in a growing organization, you will play an active role in hiring and training, mentorship, support, resourcing and informing how we design, structure, and implement our therapy care model in Ohio.

Responsibilities & Duties 

• Appropriately triage and deliver psychosocial treatments and behavioral interventions for disorders common in the Medicaid population and amenable to remote behavioral health treatment (e.g., treatment for depressive and anxiety disorders, trauma, insomnia, chronic pain, etc.) via evidence-based time-limited psychotherapies and/or single session interventions, tailored to patient needs.
• Provide direct telephonic and SMS-based outreach to Ohio Medicaid patients not yet established with Waymark and who may benefit from connecting directly with a behavioral health provider (e.g., following recent behavioral health admission).
• Collaborate with and support CHWs, pharmacists and care coordinators in using versatile behavioral health tools (e.g., motivational interviewing) to help with patients’ behavioral changes.
• Participate in QI activities to promote increasingly high quality, cost-effective, and high value care (e.g., inform refinement of analytic dashboards, process improvement activities, documentation of internal workflows).
• Co-triage, along with physician supervisors, any acute behavioral health crisis that members of the Waymark team are made aware of (e.g., acute suicidality, homicidality).
• Supervise and lead other therapists in your market; includes operational (e.g., supporting adherence to proven workflows, monitoring and actioning opportunities for improvement) and clinical support.
• Communicate with community partners and stakeholders (i.e. primary care providers and psychiatrists) to support patients in receiving appropriate services and care.

Required Qualifications 

• Deep commitment to improving healthcare for underserved populations.
• Significant experience delivering CBT.
• Alignment with Waymark’s core mission and values.
• Licensed Mental Health Counselor (LMHC) or Licensed Professional Counselor (LPC) or Licensed Marriage and Family Therapist (LMFT) or Licensed Independent  Social Worker (LISW). Waymark is willing to sponsor Ohio state licensing. 
• 2+ years post-Master’s-degree experience delivering psychosocial treatments to patients with behavioral health needs.
• 3+ years in a clinical supervisory role.
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
• Must reside in Ohio, greater Cleveland preferred, Ohio active license in good standing required.

Preferred Qualifications

• Experience with underserved populations, across a spectrum of moderate to severe behavioral health conditions, including psychosis.
• Experience delivering single session interventions (also known as single session therapy, single session thinking or single session consultations).
• Significant experience delivering DBT, PST, SFBT, or ACT.
• Experience in community mental health, hospital/medical social work, inpatient behavioral health, or case management a plus.
• Experience with creating policies and procedures to support providing mental health services. 
• Trauma-informed and harm reduction approach to behavioral health disorders.
• Familiarity with the Collaborative Care Model of supporting mental health of patients in partnerships with primary care providers and, when appropriate, psychiatrists.

Salary Range

$70,000 - $95,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!