Job description

The Opportunity

InCharge Energy is seeking a Senior Product Manager for Digital Products to join our product management team. This role will primarily focus on the development of our InControl charge maintenance and management system. The ideal candidate will have a proven track record of working on Software-as-a-Service (SaaS) products, leading and collaborating with remote teams, engaging in cross-functional collaboration across organizational groups, providing direct customer and stakeholder support on the product, and is familiar with Agile development methodologies. The Senior Manager for Digital Products will be responsible for feature discovery and coordinating with designers and engineers. This role will focus on developing a product that meets the needs of our user community of electric vehicle fleet owners and operators.

If you are passionate about developing innovative solutions and working with talented people in an exciting industry, we encourage you to apply for the position of Senior Manager for Digital Products at InCharge Energy. Please visit our website to learn more about our company and to submit your application. This position reports to the VP of Digital Products.

What You’ll Do

Support the development of our InControl charger maintenance and management system.
Look for problems to solve, learn about the needs of our users, and develop insights that are codified in documentation for our wider team.
Prioritize and define features that improve our users’ experiences and drive customer satisfaction.
Maintain open communications with our user community to understand our market's needs.
Establish and track key performance indicators to measure product success and drive continuous improvement.
Collaborate with cross-functional teams in design, hardware, software, QA, sales, and marketing to ensure that our software products are aligned with corporate objectives.
Build and nurture the community of developers utilizing our platform.
Support Sales with product demonstrations, assistance with proposals, training, and building relationships with prospects and customers.
Support stakeholders and customers with feature and technical support.
Use your design eye to help make visually compelling products that are aligned with company brand guidelines, product marketing initiatives, and usability and accessibility guidelines and best practices.
Provide product training and documentation to assist team members and customers.
Provide strategic insights and recommendations to our leadership team.
Understand our competitive positioning and identify ways to win market share and improve key metrics.
Assist with market research to identify opportunities and inform product development.

Your Experience and Capabilities

Bachelor's degree required. Specialization in Computer Science, Engineering, Business, or a related field preferred.
Graduate degree in a business or technology related field is preferred.
5+ years of experience in product management.
3+ years of experience leading remote teams.
Extensive experience with B2B SaaS products
Experience with Agile development methodologies.
Strong technical background, including leading API and platform development.
Experience with our industry (EV Charging) or related industries (such as electric vehicle manufacturing, microgrids/DERs, fleet operations and logistics) is preferred.
Strong communication and collaboration skills.
Ability to thrive in a fast-paced, ever-changing environment.
A deep understanding of customer needs and the ability to translate them into actionable features.
Familiarity with charging industry standards is preferred.
Familiarity with cloud security standards such as SOC2 and NIST 800-53 preferred.
Experience with Software as a Service and native app development practices.
Experience with crafting go-to-market strategies.
For remote applications, ability to travel 15% of the time.

US Salary Range

$140,000—$155,000 USD

What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.

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