Job description

Who Are We❓

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

We are looking for an experienced Courier Care to join our team. In this role, As a Courier Operations Specialist, you play a crucial role in the couriers’ journey. You’re the focal point between couriers, customers, and stores, monitor the courier’s movements, and ensure the orders are fulfilled smoothly. Furthermore, you’re responsible for resolving any issues and reporting suspicious behavior.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today!

What You Will Do💡

Verifying the non-validated payment cases to determine the corrective actions
Conducting investigations into claims of fraud, waste or abuse committed by end-users.
Analyzing all given data on different systems to unveil patterns of claim.
Reviewing refund records for signs of suspicious activity, such as high cancellation rate correlated with high basket size.
Investigating cancellation cases, delivered cases with coupon and commission evasion
Communicating effectively with internal and external partners via email and phone upon demand to assure the investigation results.
Assist with the implementation of new processes and procedures.
Report any instances of non-compliance or recurrence of payment risk cases to management
Preparing briefs regarding findings and recommendations based on investigations
Perform project related work which includes performing research, written communications, business case development and other activities as assigned
Revamping process and policies upon investigation that would assess in mitigating the loss resulted of payment risk
Demonstrates awareness of Mrsool operations including policies, procedures, services, and data processing system.

Requirements

What Are We Looking For❓

Bachelor's degree in a related discipline, preferably Business Administration.
1-3 years of experience using multiple systems with a high success record in driving positive change.
Prior experience in a high-volume support or transactional role in the risk space, quality specialist, compliance officer, and operations support.
Process-driven and task-oriented.
Good computer skills and ability to learn new programs.

Who Will Excel ❓

Fluency in English (written and spoken); additional languages are a plus.
Experience within the food and beverage or tech industry.

Required personal qualities:

Understanding of claims payments risk investigations and possible outcomes of investigations.
Ability to read and interpret data.
The ability to effectively manage personal workload.
Excellent communication skills – written and oral.
Excellent problem-solving.
Attention to detail.

Benefits

What We Offer You❗

Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.

Required profile