Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

When applying for one of our positions, you’re agreeing to the use of AI in the early phases of the selection process, where your profile will be evaluated by our virtual assistant. For more information, access our opportunities’ page.

We are seeking an experienced Support Analyst with a background in Fullstack Development, specifically in Node.js and React. In this role, you will be responsible for providing technical support and troubleshooting for our web applications while ensuring seamless user experiences.

Key Responsibilities:

Technical Support:

- Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently.

- Collaborate with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problems resolution.

Problem Solving:

- Identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions.

- Collaborate with the QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.

Continuous Improvement:

- Stay up-to-date with the latest trends in web development and support best practices, applying this knowledge to enhance our support capabilities and technology stack.

Qualifications and Skills:

- Proven experience as a Support Analyst or similar role, with expertise in React, Node.js, and Typescript.

- Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively.

- Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.

- Ability to work collaboratively in a team environment and contribute to a positive team culture.

Join us in redefining the future of digital solutions and play a crucial role in delivering exceptional support to our users!

Our benefits include:

- Premium Healthcare

- Meal voucher

- Maternity and Parental leaves

- Mobile services subsidy

- Sick pay-Life insurance

- CI&T University

- Colombian Holidays

- Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

Required profile