Job description

We’re looking for someone to join our Customer Operations and Support Team to provide maternity cover for our Resource Planner. This role will specialise in overall workforce management; rota and forecast creation and providing feedback on resource levels and inflow volumes. They will also manage additional adhoc administrative processes needed for the smooth running of the team. They’ll be the relationship ‘owner’ and responsible for the optimisation of the appropriate third party platforms our customer facing teams use as well as ensuring access is controlled.

This Resource Planner role will suit you if you are highly data driven and able to confidently interpret and visualise data.

What you'll do

Collaborate with all customer facing departments to support them with accurate forecasting and resourcing needs. Have good understanding of the financial forecasting model and the underlying assumptions so that you can adequately feedback to senior members of the team any resourcing issues

Provide weekly feedback on the above model and the assumptions to highlight where any changes may need to be made.

Manage and oversee rotas, annual leave approvals and shift swaps across teams to ensure correct resourcing,

Be the Relationship manager for third party platforms in the Support Team, and responsible for onboarding new joiners onto the platforms.

Manage ad-hoc projects helping to execute on efficiency and change initiatives.

Oversee morning and afternoon volume assessment, providing guidance and insight into the daily planning to ensure all teams have sufficient resource to stay within their respective SLAs..

Report and feedback on our CSAT, SLA’s and resourcing levels weekly, ensuring full insight and commentary.

Oversee budget usage for Overtime, team socials and reward and recognition.

Who you are

Must have prior experience in a similar role.

Empathetic, proactive, and solution-oriented,

Strong communicator with the ability to convey complex information clearly and effectively.

Confident at working independently and as part of a team.

Detail-oriented, adaptable, and committed to continuous improvement.

Collaborative and motivated to improve the team efficiency and productivity.

Working days: Five days per week, Monday to Friday. Shifts are 9am - 5:30pm.. Additional overtime hours are also available.

Experience and Skills:

Excellent written and spoken English.

Ability to work well both individually and as part of a team.

Relevant work experience.

Strong analytical and problem solving skills, experience with Gsheets is a plus,

A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.

What's in it for you?

Opportunity to join a fast-growing, award-winning and super ambitious startup

Work with a friendly team of highly motivated individuals

Be in an environment where you are listened to and can actually have an impact

Thriving collaborative and inclusive company culture

Competitive remuneration package

Please read before you apply!

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Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com

Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.

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