Job description

This is a remote position.

Role Name: Customer Service Agent with Inbound Sales and Medical Administration Focus

Schedule:

40 hours per week, Monday to Friday 8 AM to 5 PM Indianapolis, IN time, with 1 hour unpaid break

Client Timezone: EST (Indianapolis)

Client Overview

Join a thriving psychiatric practice at the forefront of mental health care. This growing business is dedicated to providing top-notch psychiatric services while expanding its reach to help more patients. As a key player in our expansion, you’ll be instrumental in connecting patients with the care they need while supporting the practice’s administrative functions. This role offers a unique blend of customer service, sales, and healthcare administration, providing an exciting opportunity to make a real difference in people’s lives.

Job Description

Embark on a rewarding career as a Customer Service Agent with a focus on inbound sales and medical administration for a dynamic psychiatric practice. In this multifaceted role, you’ll be the first point of contact for potential patients, skillfully converting inquiries into appointments while providing compassionate support. Your strong communication skills and ability to handle sensitive situations will be crucial as you balance sales objectives with empathetic customer care. This position offers exciting opportunities for professional growth in the healthcare sector, with the potential to significantly impact the practice’s expansion. You’ll also gain valuable experience in medical administration, enhancing your skill set in a rapidly growing field.

Responsibilities

Manage inbound sales calls with a focus on converting potential patients into scheduled appointments, employing a sensitive and ethical approach
Provide exceptional customer service to both prospective and existing patients, addressing inquiries and concerns with empathy and professionalism
Efficiently handle appointment scheduling and rescheduling, optimising the practitioner’s time and patient flow
Perform essential medical administration tasks, including processing lab results and assisting with prior authorizations
Liaise with insurance companies to facilitate smooth patient care and billing processes
Contribute to the practice’s marketing efforts by posting targeted advertisements on specific platforms
Utilize various communication tools, including Google Voice, to maintain seamless connectivity with the team and patients
Ensure strict HIPAA compliance in all patient interactions and data handling, maintaining the highest standards of patient confidentiality
Collaborate with the practice owner to implement strategies for business growth and improved patient care

Requirements

Excellent verbal and written communication skills in English, with a warm and professional demeanour
Previous experience in customer service or sales, preferably in a healthcare-related field
Basic understanding of medical terminology and healthcare processes, with a willingness to learn and grow in this area
Demonstrated proficiency in using various software tools and adaptability to learn new systems quickly
Strong organizational skills with meticulous attention to detail
Thorough understanding of HIPAA regulations and commitment to maintaining certification
Ability to work independently, manage time effectively, and thrive in a remote work environment
Empathetic approach when dealing with potentially vulnerable individuals, coupled with a passion for mental health advocacy
Comfort with a performance-based structure, including base pay and commissions for successful patient acquisitions
Flexibility to adapt to the evolving needs of a growing practice
Reliable internet connection and a quiet, professional home office setup