Tech Apprentice - CIO Track

Job Description:

IMPORTANT NOTE: Candidates who apply to the CIO track will rotate through two of the following three rotations. Candidates will share their top two rotation preferences. Cross track assignments are not an option within the Apprenticeship program (i.e. candidates will only move through rotations within their assigned track – CIO, Information Security or Engineering).

Rotation: CIO Digital Integration (6-month rotation)

Role Summary/Purpose:

The CIO Digital Integration role supports the Vista Agile Release Train. The person in this role will have Process and Technical responsibility for the Vista Digital Channel (Synchrony’s Account Mgmt website), functioning as a business and technology liaison, managing and socializing release plans, and advocating and evangelizing Agile and Scrum Principles.

Essential Responsibilities:

• Coordinate with micro front end (MFE) teams to integrate digital experiences into the Synchrony Account Manager (Vista)

• Draft integration and testing timelines with respective teams, assist in defect triage, and production release prep

• Assist in feature requirement gathering and development for build team

• Ad hoc tasks to support our agile teams

Qualifications/ Requirements:

• Ability to, or desire to learn how to, manage issues, releases, sprints, boards, etc. in Atlassian JIRA

• Foundational knowledge of agile development and its advantages

• Demonstrated ability to learn new software tools quickly and implement learnings into tangible output (ie, learn how to use macros in confluence and then implement them in meaningful, valuable ways).

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Rotation: UAT Tester (6-month rotation)

Role Summary/Purpose:

UAT Tester performs functionality testing for Workstation, ACM (Advanced Case Management), IVR (Interactive Voice Response), Digital apps and other Business Applications. They are required to test all new functions; client upgrades and production fixes, within strict project timelines.

Essential Responsibilities:

• Performing quality tests on Workstation, ACM (Advanced Case Management), IVR (Interactive Voice Response), Digital Apps and other Business applications across Operations, Collections, Recovery, Consumer Banking and Commercial

• Test the new functions and client upgrades based on business/client requirements

• Defect management- Identify, report and retest defects in UAT (User Acceptance Testing)

• Retest defects raised in Production once fixed.

• Ensure 100% quality focus in all tests performed

Qualifications/ Requirements:

• Hands-on experience on workstation 

• Working knowledge and experience of ACM (Advanced Case Management)

• Problem solver with a positive attitude and ability to interact with global cross-functional teams. Excellent interpersonal, analytical, organizational, written and verbal communication skills.

• Ability to make decisions based on quantitative analysis and creative thinking

• Ability to handle sensitive issues with uncompromising integrity and confidentiality

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Rotation: AI Analyst (6-month rotation)

Role Summary/Purpose:

This exciting position will be to work in the Artificial Intelligence team under the Innovation, Payments & AI and Emerging Technology team. The AI Business Analyst will be a contributing member of the AI team, working with the AI Team in helping ensure engagement excellence in AI capabilities across multiple business lines.

Essential Responsibilities:

• Coordinate and facilitate requirements sessions, workouts, and discovery to understand end-to-end business and functional process and help determine suitability for Gen AI solutions.

• Support and document AI use case definition, requirements, solution design, development standards as well as integration definitions for business applications

• Review, gain understanding, and provide fit analysis for various AI solutions focused on GEN AI related technologies.

• Help facilitate and support the adaption of Gen AI CoE best practices, standards, framework to other Synchrony Agile teams participating in Gen AI solution development and governance

• Assist with preparation of Gen AI Use Case assessment for leadership review

Qualifications/ Requirements:

• Self-motivated and passionate in the pursuit of knowledge and hands-on experience in emerging technology.

• Possess personal and professional integrity.

• Excellent verbal and written communications skills; highly motivated and demonstrate high level of initiative

• Showing extra-curricular experiences in Artificial Intelligence or Analytics and a clear interest in the technology world.

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Desired Characteristics For CIO Track Apprentice:

• Be a critical thinker who is highly organized and detailed oriented with the ability to see both the big picture of a project, but also the nuances that could inhibit the progress of a project’s timely execution

• Have strong leadership abilities who takes a sense of ownership with driving the success of a project

• Able to perform in various areas of a project at various levels of responsibility, and under changing conditions

• Able to handle varied technical problems on a project or support work effort

• Ability to integrate into a large team, support team goals, above average team player, and take direction from technical lead and other leadership.

Grade/Level: 07

The hourly rate range for this position is $24.00 - $33.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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