VP, Fraud & Investigations Systems and Reporting

Job Description:

Role Summary/Purpose:

The VP, Fraud & Investigations Systems and Reporting, L12, will manage the daily development/monitoring of reporting and detection platforms supporting SYF’s Special Investigations and Analyst teams.  Neo4j rules and UI support as well as leveraging Datawarehouse/Data Lake sources to support investigation of law enforcement cases will be key focuses.  The successful candidate can expect to balance work requiring both technical skills and business analytics while collaborating cross-functionally with stakeholders of all levels. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Work cross-functionally to identify/resolve business process & strategy gaps; leverage DW and DL data sources and Neo4j as potential solutions and build process controls.

• Utilize Neo4j platform and advanced analytics, to assist in the development and implementation of sophisticated strategies to provide early identification of fraud patterns, assist analysts with high risk account treatments, and address business gaps

• Co-lead Neo4j GDS development of investigations and detective strategies

• Extensive coding required for executing queries and models in Linkurious & Neo4j with emphasis on enhancing system to streamline alert reviews and automate UI where possible to fit investigative analysis.

• Develop reporting, performance thresholds, and monitoring rhythm for fraud detection processes within team.  This includes building and maintaining Tableau dashboards to track performance of various team processes along with fraud anomaly detection using DW and DL resources

• Conduct regular stakeholder updates regarding team control metrics and status of key initiatives

• Work cross functionally to achieve Special Investigations Team (SIT) and Risk goals.  Regularly interact with SIT Field Investigators and Analysts, Fraud Risk Teams and , Analytics and technology teams in supporting the efforts to identify fraud, fraud actors and rings.

• Team lead for development and evaluation of new solutions (e.g., onboarding of new tools and applying existing tools for new purposes)

• Direct small team of analytic resources (includes off/on shore)

• Model Management with emphasis on machine

• Develop and maintain process/performance controls and documentation (e.g., policies, procedure guides, technical mapping, performance dashboards) for all processes within the Fraud Detection and Analytics team

• Participate in second line exams, testing and inquiries.  Participate and respond to regulatory exams and audits.

• Perform other duties and/or special projects as assigned, including training, and policy and procedure management duties.

• Be available to work outside of traditional/regular business hours to accommodate system issues, emergency matters, meetings, etc. with participants in other time zones.

Qualifications/Requirements:

• Bachelor's degree with minimum 5 years in corporate, law enforcement/government fraud investigations/Fraud Detection with an emphasis on conducting analysis; or; in lieu of Bachelor's Degree, a minimum of 7 years of fraud analysis/investigations experience.

• 5+ years' experience coding SAS or SQL, and Python

• 3+ years' experience coding Cypher in Neo4j for business analytics on large scale data (Fraud solutioning preferred). 

• 2+ years managing/directing analytic teams

• 2+ years Agile project management experience

• 2+ years SDLC process management

Desired Characteristics:

• Knowledge of Synchrony systems to include; Data storage, Operational systems and processes, fraud related strategies (including acquisition, authentication, transactional, payment, check kiting, investigative processes, internal fraud) and related regulatory requirements and laws impacting these processes.

• Strong Project management, Communication and Influencing Skill

• Demonstrates openness to new possibilities and can handle change. Actively listens to others and respects input from everyone.

• Strong follow-up/issue resolution experience

• Demonstrated experience working in fast-paced, change-oriented and team-oriented environment

• Proven track record defining problems, collecting data, establishing facts, and drawing valid conclusions to derive an effective business solution

• Proficient with Excel and data manipulation

• Experience with Deposit Account fraud and investigations

• Strong interpersonal and verbal communication skills

Grade/Level: 12

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: