Mail Processing Clerk

Position Title:  Mail Processing Center (MPC) Clerk I (Non – LO – No Consumer Contact)

Department:      Mail Services                                                     Job Status:  Full Time/Hourly  ­­­­­­­­­­­­­­­­­­

Reports to:  Mail Processing Center Team Lead                  Amount of Travel: None

Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce.  Furthermore, we are financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services, and a coast-to-coast presence.  We are professionally strong, from entry level to more experienced positions, we are actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success. You will enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work-life balance.

The Mail Processing Center Clerk II is responsible for mail clerk duties, including receiving, sorting, distributing, picking up, and delivering company mail and packages for the enterprise.  This position reports to the Mail Processing Center Team Lead and ensures mailing machines are operating sufficiently.      

Processes Incoming and Outgoing Mail

• Receives, sorts, and opens (when required) mail daily to include:
  • Organizes mail according to business unit (recipient).
  • Payments and checks given to MPC Payment Processors.
  • Tax bills and correspondence given to MPC Tax Research Clerks.
• Identifies and processes customer correspondence for imaging.
• Receives, sorts and sends all outgoing mail and packages via USPS, FedEx, and UPS.
• Completes daily mail routes throughout the office for mail pick up and drop off in mail service locations.
• Researches, identifies, and updates all returned mail based on individual team policies using the AS400 for customer account access and updating addresses.
• Sends weekly packages to all Home Centers, Home Building Group and Supply Facilities.

Provides Excellent Customer Service

• Answers calls regarding mail and tracking packages for the Retail Home Centers and Home Building Group teams.
• Assists in trouble shooting lost or missing packages and mail.
• Responds to emails from inter-enterprise team members as needed.
• Provides service at the Mail Processing window located in the main hallway of the home office.
• Provides postage and shipping labels as requested.
• Print jobs, special letters and mailings sent to the work-from-home and extension-print email distros

Cross Team Collaboration and Communication

• Provides special print job services enterprise wide for training and development, marketing promotions, laminations, and other needs as requested
• Provides FedEx administration services to all business units as needed to set up new user accounts and edit groups as necessary
• Collaborates with special groups for deliveries as needed, such as: Aramark, Facilities, Technology, Lodge, etc.
• Prioritizes special projects as needed based on efficient shipping practices and department needs  

Supports Vendor Services

• Works with third party courier as needed to ensure mail is received and ready to go out each day in a timely manner as schedules are determined
• Operates Ship Manager from FedEx to print weekly shipping labels for outgoing packages to Retail Sales Centers and Home Building Facilities
• Organizes and sorts packages to be picked up by UPS and FedEx for daily pickup

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:         

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.

PHYSICAL DEMANDS:

• Must be able to lift up to 25 pounds.
• Must be able to remain in a stationary position 50-75% of the time. Will walk throughout home office daily for mail services, frequency will vary.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotional opportunities

• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

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