Legal Operations Manager - Corporate Solutions Technology

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking an experienced Legal Operations Manager to play a critical role in optimizing workflows, managing processes, corporate legal technology solutions outside of CLM, formulating data analytics and metrics, and supporting the legal department’s strategic goals with other special projects as designed. 

A successful candidate will have a strong understanding of legal operations, the legal technology stack, and combine technical acumen and analysis skills to proficiently manage and optimize all processes with a global corporate legal environment.

In this role, you will be reporting to the Senior Director of Legal operations while having the opportunity to also work alongside other Legal Operations team members who are curious people that are passionate about running legal like a business as well as driven by results.  

Responsibilities

• Help to embed and champion the utilization legal technology solutions for delivery of legal services with a focus on innovation and deepening the use of AI

• Support with implementation and help to refine processes to improve workflow efficiency – documenting and recommending operational adjustments to enhance productivity as needed

• Maintain existing Legal Technology tools (non-transactional related) and automated workflows

• Prepare reports, presentations, and correspondence for department leadership and executives as needed

• Facilitate the onboarding, training, and integration of new staff members, ensuring they are equipped to meet departmental goals

• Oversee special projects such as software upgrades and collaborate with IT to ensure proper functionality of department specific software, as needed

• Coordinate department-wide activities such as all team calls and office hours

Requirements

• Requires BS/ BA degree in a related field such as IT, Legal Studies, Business Administration, Computer Science

• 8+ years of increasing experience working in a Legal Organization with a focus on technology

• Expertise with the Legal technology stack such as matter management tools, document management solutions, compliance tracking and reporting tools, eDiscovery, etc.)

• Experience leveraging Power Automate and SharePoint to drive workflow automation

• Proficiency in Microsoft Office Suite (e.g., Excel, PowerPoint, Word, Vizio) as well as data analysis tools (e.g., Microsoft Power BI, Tableau, etc.)

• Experience embedding AI capabilities into the delivery of Legal Services

• Prior experience designing and maintaining legal workflows in low-code, no code solutions

• Prior experience training Legal professionals on new processes and tools

• Excellent analytical, problem-solving, troubleshooting, relationship building, presentation and communication skills

• High level of accuracy and attention to detail

Preferred Qualifications

• Prior experience in system administrative roles

• Strong knowledge of document management systems, scheduling tools, project management software and Open AI

• Problem-solving mindset with the ability to anticipate challenges and implement proactive solutions

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.