Vice President, Regional & Specialized Accounts

Overview:

At Medical Solutions, we’re people who care, helping people who care. No matter how you look at it, there’s a whole lot of care going on in our world and that’s just the way we like it.

What do we do? Medical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we’re the very best at what we do.

You’ll love our culture that’s filled with heart and soul. As a company and employer, we’re sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you’ll find a great place to work and a career home. We’ve received Best Places to Work awards, landed top industry awards, and received accolades for the impact we’ve made in business and within our community.

But the only way to really get to know us, is to join us. We think you’ll fit right in.

Vice President, Regional and Specialized Accounts– Job Description
The Vice President, Regional and Specialized Accounts manages smaller, regional accounts as well as specialized accounts with Allied and Post Acute talent needs. Accounts are segmented geographically and have an annual spend of $5M or under. This role focuses on delivering exceptional, efficient service for all clients within the Leader’s portfolio of accounts, ensuring satisfaction and retention.

• Lead successful delivery of services that meet or exceed the financial (P&L) targets, client retention, successful renewals, and expansion of wallet share that grow select clients into Strategic Accounts.
• Oversee and drive performance of Regional and Specialized Account teams that serve as the primary contact for smaller clients, managing order fulfillment and ensuring smooth onboarding and invoicing experience.
• Build strong relationships with select key client stakeholders, ensuring high levels of satisfaction and retention.
• Collaborate with geographically or specialty aligned Operational Leaders and Account Managers to address day-to-day challenges and maintain smooth operations.
• Drive innovation and efficiency to ensure operations run optimally, maximizing profits for MSG.
• Monitor and report on account performance, providing insights to clients and internal leadership.
• Drive and achieve Key Performance Indicators (KPIs) related to Client Retention Rate, Net Promoter Score (NPS), Fill Rate, Infill Rate, Time to fill, Present to Place Ratios, Aging Reports, and Profitability (P/L).
• Identify opportunities to expand client programs within the region or specialty and drive the growth of accounts in size and impact.
• Ensure compliance with client-specific policies and staffing requirements.
• Respond to escalations promptly, resolving issues to maintain client trust and satisfaction.
• Maintain a deep understanding of regional market trends to provide clients with strategic recommendations.
• Select, develop, and coach internal teams aligned with Regional and Specialized Accounts to foster a high-performance culture.

• Bachelor’s degree or equivalent of experience required.
• 10+ years of proven client-facing experience in healthcare staffing.
• 5+ years of leading teams to meet and exceed operational performance goals.
• Proven track record of managing clients and strategic relationships.
• Strong presentation, negotiation, and communication skills be able to make decisions concerning goals and be able to manage multiple priorities simultaneously.
• Must have strong problem-solving skills and the ability to create solutions where policies/procedures may not exist.
• Self-motivated, pro-active, and results-oriented professional with an ability to work with minimum direction.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Deep understanding of value drivers in recurring revenue business models.
• Excellent communication skills.
• Close attention to detail.
• Ability to meet deadlines.
• Ability to manage a large and increasing workload.
• Proficient in MS Office products: Outlook, Word, Excel, and PowerPoint.
• Ability to travel as needed.

Preferences:
• Staffing Industry experience
• Travel Nursing experience
• Medical field or terminology background

Some of the benefits we offer…

Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match after 6 months and 500 hours of employment and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits

Remote work option – we’re where you are!

Flexible PTO (PT-Oh!)

Flexible schedules

Award-winning training program

Connectivity stipend

Competitive compensation as part of our total rewards package

Opportunity for additional/bonus compensation through individual and company performance targets determined by the Company at its discretion

(8) paid Holidays

Paid parental leave

Employee Assistance Program (EAP)

Why us?

We live our Values in all we do

Commitment to diversity, equity, and inclusion

Focus on total wellbeing

Employee Experience Team that provides perks in-office and virtually

Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Medical Solutions and what it’s like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.

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