Job description

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Team

The Operations team at Careem is the backbone of our business, ensuring seamless execution across our platform. We optimize processes, improve efficiencies, and leverage data-driven decisions to enhance the experience for both Captains and customers. As part of this dynamic team, you will play a crucial role in shaping operational strategies through deep data insights and performance analysis.

We seek a Planning and Performance Lead to drive data-backed decision-making across our Captain and delivery operations. You will be responsible for analyzing key operational metrics, optimizing fleet performance, and ensuring efficient planning to meet demand. This role involves close collaboration with cross-functional teams to enhance efficiency, optimize cost structures, and drive strategic initiatives that impact Careem’s core business.

What You’ll Do

Develop and manage performance dashboards to track key operational KPIs for Captains and deliveries.
Analyze fleet utilization, demand-supply balance, and operational costs to identify improvement areas.
Build forecasting models to support capacity planning and ensure optimal supply availability.
Collaborate with operations, marketplace, and finance teams to drive data-led decision-making.
Monitor delivery efficiency, identify bottlenecks, and implement process improvements.
Lead data-driven projects to enhance Captain engagement, retention, and overall delivery performance.
Support strategic initiatives by providing deep-dive analysis on operational trends and business impact.

What You’ll Need

3+ years of experience in operations planning, performance analysis, or a related field.
Strong analytical skills with proficiency in SQL, Excel, Python, and other data tools.
Experience working with large datasets and building performance dashboards (Tableau, Looker, or similar).
Solid understanding of demand forecasting, supply chain operations, and fleet management.
Strong problem-solving skills with the ability to translate data insights into strategic actions.
Excellent communication and stakeholder management skills to collaborate across multiple teams.
Prior experience in ride-hailing, logistics, last-mile delivery, or mobility is a plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

Work and learn from great minds by joining a community of inspiring colleagues.
Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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