Implementation Consultant - 12 Month FTC

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Requirements

The Implementation Consultant will play a critically important role in ensuring the successful deployment of our software solution to our clients. The key aspects of this role will include:

• Providing expert consultancy services related to software configuration, training, systems analysis, and data migration.
• Writing requirements for billable projects. Understanding our client’s unique needs and tailor our software to meet their specific requirements, ensuring a smooth and efficient implementation process.
• Supporting our clients and enhance our product offerings.
• Fostering strong client relationships, contributing insights to product development.
• Enhancing functionality and user experience, creating user documentation.
• Providing helpdesk support to resolve any issues.
• Possessing strong analytical skills and excellent communication abilities.
• Good understanding of software implementation processes.
• Being adept at managing multiple projects simultaneously and be committed to delivering high-quality service and solutions to our clients.

Specific activities of the role include but are not limited to the below:

• Provide onsite and remote consultancy, support and training to clients during pre-sales, implementation, go-live and post live stages.
• Work with clients to configure the CP software in accordance with project documentation and implementation guidelines and quality standards.
• Carry out data migrations for the client, for both UAT, and live cycles.
• Create and regularly update software documentation required for clients and required internally.
• Liaise with all colleagues working on the CP software including Developers, Project Managers and QAs.

Benefits

Why you'll love working with us...

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.