Job description

Join Our Vision: Establishing Spatial Interactive Media and Leading Global VR Video Streaming

🚀 Join the team with your passion fuelling innovation and productivity. This isn’t just another job.

JOB SUMMARY:

We are expanding our Customer Support department as we have a great base of customers knowledgeable about VR and we want to offer them the best possible experience.

The role focuses on assisting users of our VR video content platform, addressing their issues, and being a friendly point of contact.

Work Hours: This role requires availability during CET evening/night hours.

KEY RESPONSIBILITIES:

Monitor and manage support tickets for VR video streaming platforms
Engage with the community on Discord, Reddit, and forums
Track and escalate bug reports to the development team
Reduce recurring support issues by improving documentation and FAQs
Handle refunds, payment disputes, and subscription inquiries
Gather and analyze customer feedback to improve support quality

YOUR PROFILE:

3+ years in customer support, preferably in a technical environment
Experience with omnichannel support systems like Zendesk
Strong community management skills
Familiarity with VR is a plus
Analytical, problem-solving mindset with attention to detail
Experience handling refunds and payment service provider interactions is a plus
Fluent in English (B2+)

HIRING PROCESS:

HR Screening (30 min)
Case Task (2-4 hours)
Team Interview (1 hour)
CEO Interview (30 min)

💼 Explore our hiring process.

WHAT WE OFFER:

The chance to be part of a pioneering team in a rapidly evolving industry
Direct impact on the future of media and technology
Flexible working hours to accommodate your lifestyle
Work remotely from almost anywhere, or on-site at our office in Ljubljana, Slovenia or Limassol, Cyprus
A culture that values innovation, accountability, and collaboration
Access to the tech you need from day one
A dynamic and innovative work environment in a cutting-edge industry

🎥 Unlocking Immersive Experiences: Ivan Varko’s vision, CEO of Infomediji.