Senior Manager, Performance Management

Company

Cox Automotive - USA

Customer Care Group

Sr Manager Performance Management vAuto - CAI

Sr Manager - People LeaderCan work remotely but need to live in the specified city, state, or region

Yes, 50% of the time

Day

Compensation

Compensation includes a base salary of $129,500.00 - $194,300.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $70,000.00.

The Senior Manager, Performance Management is responsible for building, developing, and managing a high-performing team of performance managers dedicated to representing our suite of eCommerce and Deal Central products. This role is pivotal in driving transformation and product utilization across the organization.

What You'll Do:

• Strategic Leadership: Develop and drive the strategy and vision for performance management, meeting with stakeholders throughout the organization to influence and gain buy-in.
• Team Management: Lead a highly motivated nationwide remote client-facing team by driving, inspiring, and managing with a strong focus on leading clients through the transformation of their retail processes.
• Operational Excellence: Implement operational plans for Performance Management with short to mid-term impact on client utilization and retention. Execute plans where external clients’ needs are the driving force behind priorities, decisions, and activities.
• Engagement Strategies: Formulate engagement strategies, plans, and forecasts to effectively remove barriers to revenue retention and growth objectives. Resolve internal and client-facing performance blockers for the team.
• Thought Leadership: Be a thought leader and drive strategy for team engagement models with clients and internally. Represent Cox as a thought leader, knowledgeable on the latest industry trends and competitive insights.
• Client Relationships: Develop deep relationships with key contacts internally across the organization and externally with dealerships within the portfolio to ensure client retention and growth.
• Performance Improvement: Exceed goals and benchmarks for client retention and utilization. Monitor and measure the team’s performance and drive continuous improvement. Gather feedback/input from the team to identify possible gaps/negative trends and drive improvement across behavior and people knowledge/development.
• Analytics and Strategy: Leverage analytics to identify and recommend strategies to drive client experience and adoption. Collaborate with peers to develop a community of practice focused on holistic and cohesive client solutions based on geography and common needs.
• Talent Development: Ensure the team is equipped with the knowledge and skills to retain across multiple products and platforms. Enable the team to identify strategic opportunities in multiple BU product groups. Implement strategic plans for mid-term workforce and staffing of performance management and ensure the availability of talent necessary to accomplish business results.
• Client Escalation: Oversee interactions with "at-risk" customers to reinforce product value, increase dealer utilization, and reduce churn impact. Serve as an escalation point for critical relationships with high-profile dealer groups.
• Continuous Improvement: Provide guidance, leadership, and feedback to help the teams deliver strategic value to clients to ensure client retention and product utilization. Contribute to the development of operational plans using metrics to drive performance for client-facing roles within the team.

What's In It For You:

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 
• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 
• Comprehensive healthcare benefits, with multiple options for individuals and families. 
• Generous 401(k) retirement plans with company match. 
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities. 
• Access to financial wellness/planning resources. 

Check out all our benefits.  

Who You Are:

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 year experience in a related field; or 12 years’ experience in a related field.
• 3+ years' experience in a management or leadership role

Preferred Qualifications:

• 3+ years experience in a Cox Automotive retail Performance Management capacity (vAuto, Stockwave, VinSolutions, Dealertrack DMS, Dealertrack F&I, Xtime, Dealer.com, KBB ICO)
• Proven ability to develop strategy from vision to execution.
• Strong written & verbal communication and interpersonal skills, ability to effectively work with all levels at an automotive dealership or dealer group and internally throughout the organization.
• Proven ability to lead remote teams across the nation, driving vision and collaboration of team.
• Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics. Proven ability to influence a wide range of audiences.
• Proven ability to create high-performing teams, develop and grow leaders for tomorrow, and hold high accountability to motivate strong performance.
• Proven ability to implement talent workforce plans to meet future business needs.
• Proficient in Microsoft suite of technologies, screen share technologies, and other relevant software systems.
• Knowledge of Cox Automotive product suite and business benefits.
• Ability to travel potentially up to 50%, although the exact amount may vary depending on client demands. Travel consists of in-market and overnight or occasional weekends.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

Application Deadline: 02/20/2025