Offer summary

Qualifications:

RN with 3 years or LPN with 5 years of clinical experience, Previous work experience in quality programs, Bachelor’s degree or advanced degree preferred, Experience with HEDIS measures preferred.

Key responsabilities:

Evaluate and monitor staff performance for quality improvement

Provide feedback and develop learning solutions for staff and providers

Job description

Job Description

Evaluates, analyzes and monitors staff or provider performance to achieve excellence in quality. Provides timely, relevant, accurate, and objective feedback to staff, providers, and the management team which includes a plan of action or recommendations when deficiencies are identified. Acts as technical resource and develops learning solutions that engage the learner and produces desired business goals and objectives.

What You'll Do

Some onsite clinical practice visits required (Asheville area).
Maintain a collaborative working relationship with assigned providers to streamline processes related to Healthcare Effectiveness Data and Information Set (HEDIS) measures to maximize outcomes of NCQA accreditation, Medicare Stars, HEDIS Measure performance and improve provider satisfaction.
Provides guidance with interpretation of clinical aspects of Corporate Medical Policy and HEDIS Measures, develops, and implements quality improvement plans based on departmental goals. Aligns clinical decision-making processes with regulatory requirements (e.g., DOI/ERISA/NCQA). Keeps abreast of medical knowledge, care patterns, regulatory and governmental rules, and regulations.
Provides education and supports implementation of Blue Cross NC quality-based programs ensuring care cap closure (including HEDIS medical record abstraction) to improve member outcomes. Programs include but not limited to: Blue Premier and Medicare Advantage Quality Incentive Program (MAQIP).
Utilize data analysis and visualization tools to create presentations, providing relevant and actionable feedback to providers in monthly quality workstream meetings in collaboration with internal quality teams and external stakeholders.
Assists in the evaluation, development, and integration of Quality Management programs in support of new corporate initiatives. Participate in change efforts and promotes department, division, and corporate goals.
Collects, organizes, and disseminates “best practices” information regarding providers operating within Value Based Programs. Supports the development of continuous quality improvement activities.
Provides local presence for Quality Management (QM) related activities.

What You'll Bring (Hiring Requirements)

RN with 3 years of clinical experience or LPN with 5 years of clinical experience required.
Must have previous work experience in applicable business area (i.e., UM, CM, Medical Review or quality programs)
Bachelor’s degree or advanced degree preferred.

Hiring Preferences

Experience with HEDIS Clinical measures data extraction strongly preferred.
Previous experience with clinical quality improvement preferred.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$68,200.00 - $109,100.00

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