Learning Specialist, Automotive Services

AAA is hiring for a Learning Specialist to join our team! This position will support Automotive Services, and will be primarily responsible for training our Roadside Service drivers.

This position offers a combination work-from-home and business travel schedule. The selected candidate must reside in Ohio or Kentucky.

What We Offer:

• A competitive salary, dependent on experience
• Annual Bonus + Annual Merit Increase Eligibility
• Work from home schedule when not traveling
• Comprehensive benefit package including, but not limited to: 3+ weeks of Paid Time Off during the first year, 401k plan with employer match up to 7%, Health & Life Insurance, 8 paid holidays, Tuition Reimbursement, and a complimentary AAA Premier Membership.

The ideal candidate for this position will:

• Provide training focusing on (but not limited to), the following areas: wrecker operation, recovery, customer service, systems, light service and technology.
• Conduct training using a variety of facilitation methods: video, virtual, in-person classroom and in-person on location
• Create Support materials, such as job aids, videos and PowerPoints.
• Utilize reporting (both Learning Management System and Business), requests and business relationships to determine areas that are in the most need of training and schedule accordingly, while optimizing travel and keeping within budget. 
• Build strong relationships with internal fleet team and ACA Contractor Service Network providers

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• 3-5 years of experience in a towing or automotive role
• Experienced with training & facilitation
• Flexibility with schedule to meet occasional requests for evening or weekend support
• ASE A6, A8 and Master Certification preferred
• IITR preferred – Minimum 5 years Automotive Experience and resume submitted to IITR board
• DOT Certification preferred
• Ability to display professionalism in all interactions with internal associates and external contractors
• Strong relationship building skills
• Effective scheduling skills with the ability to organize and coordinate numerous activities, and speak effectively in a public setting. Strong organizational skills to ensure that course venues are set up correctly for the method of learning and time is managed during individual sessions so that they can finish the course on time.
• Ability to facilitate training programs, with effective written and oral communication skills, to enable accurate completion of assignments and effective interactions with all levels of associates. 
• Familiar with the range of industry learning tools and techniques, including workshops, classroom lectures, videos or presentations, online learning, training manuals, one-to-one coaching, and group role-play session.
• Knowledge of the technology which supports the organization’s policies and processes. Proficient computing skills including use of the Internet, as well as standard business application software (e.g. Microsoft Word, Excel, Power Point, etc.).
• Ability to apply independent judgment to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedent and adopt standard methods of  practice to meet variations in fact and/or conditions.
• Ability to work independently and respond to changing work priorities.
• Skilled project leader with management oversight and guidance.
• Ability to study previously established, often partially relevant guidelines; plan for various interrelated activities, and coordinate such activities within a work unit or while completing a project. 
• Proficient in performance management and coaching skills/concepts.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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