Support Engineer

Overview:

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our Redmond-based client is looking for a Support Engineer for a remote-based position. 

The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.

• Ability to effectively recognize and adapt to change.
• Ability to deliver presentations and discuss complimentary products at the level of a solution.
• Ability to handle customer-critical issues and work in difficult situations.
• Risk analysis and remediation planning.
• The ability to read/interpret the needs/wants of customer executives and leaders.
• Ability to tactfully handle and articulate customer critical issues and work in a high-stress environment.
• Growth mindset demonstrated by self-directed learning in a rapidly changing environment.

• Must have 5-7 overall years of experience in the field.
• Must have 5+ years of experience with workplace technology, such as room booking solutions, desk booking solutions, occupancy sensor solutions, indoor mapping, and conference room technology.
• Must have 5+ years of experience with MSFT suite.
• Must have 5+ years experience with Project Management.
• Should have a Bachelor's degree in a technical field such as computer science, computer engineering or a related field required. MBA or other related advanced degree preferred.
• People management and team building skills.
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization.
• Strong ability to assess risk and apply management principles to technology applications/products and business functions.
  Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment.
• Experience in the enterprise customer arena.
• Face-to-face customer engagement skills.
• Excellent written, oral, and presentation skills.
• Troubleshooting knowledge & skills.
• Degree qualification or equivalent experience.
• Good understanding of ITIL/Service Management.
• Passion for new innovative technology and drive customer transformation.
• Demonstrate effective balance between business and technical acumen.
• Should have Advanced Microsoft certifications.

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and make Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $68/hr- $72/hr (depending on experience).
• Location: Remote - United States
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year + 1 floating holiday. 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.