Technical Support Specialist

Technical Support Specialist

Location: remote, South America, Time zone ~GMT-3
Employment Type: Full-time/Contract

About Cludo

Cludo is a leading search provider with nearly 700 customers. Cludo’s easy-to-use platform is used by marketing teams and developers at some of the biggest brands across the globe to gain insights and analytics about what their end users are looking for on their website, intranet, e-commerce, mobile app, federated and enterprise search solutions. With two global locations, Cludo is excited to hire a Technical Support Specialist based in CST time zone or close to it.

About the Role

We’re looking for a Technical Support Specialist who is comfortable working with both customers and a little bit of code. This role is a mix of problem-solving, troubleshooting, and technical guidance, requiring someone who can work closely with customers to resolve technical issues while also collaborating with internal teams to improve our platform.

Responsibilities

• Provide technical support for Cludo’s search solutions, assisting customers with implementation, troubleshooting, and optimization.
• Diagnose and resolve technical issues related to HTML, CSS, JavaScript, React, and C#.
• Participate in incident response and service monitoring efforts.
• Assist with search optimization, accessibility compliance (WCAG), and cross-browser compatibility challenges.
• Work with business platforms like Zendesk, Teams, and Jira to manage and track support tickets.
• Communicate effectively in fluent English, ensuring clear explanations and documentation.
• Contribute to knowledge bases, FAQs, and internal documentation to improve self-service support.

What You Need to Succeed (Must-Haves)

• Proficiency in HTML, CSS, React, JavaScript.
• Strong soft skills and communication, with fluency in English (written and spoken).
• A technical background—whether through education, experience, or self-learning.

What Would Make You Stand Out (Nice-to-Haves)

• Experience working with GitHub, API integrations, XPath, or JSONPath.
• Experience with C#, backend - frontend communications through APIs and other SaaS areas.
• Understanding of search optimization, indexing of web content, and structured data.
• Knowledge of web accessibility standards (WCAG) and cross-browser compatibility.
• Hands-on experience troubleshooting with browser DevTools.
• Familiarity with Zendesk, Teams, and Jira, or similar business platforms.