Job description

Job Title: Customer Service Representative
Location: Remote (CST Time Zones)
Salary Range: up to 2000 USD

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community that connects global talent with US-based businesses. We provide opportunities for talented individuals from vibrant regions like Latin America, the Philippines, Africa, and beyond to work with leading American companies in various sectors, including marketing, tech, and real estate.

About the Company:

We represent a growing home service business that values professionalism, customer satisfaction, and operational efficiency. Our team is dedicated to delivering top-tier service, ensuring that every customer interaction is positive and productive.

Position Overview:

We are looking for an experienced Customer Service Representative (CSR) to handle inbound calls and book appointments for our technicians. The ideal candidate should be customer-focused, positive, and confident in overcoming objections related to pricing, scheduling, and customer demands.

Key Responsibilities:

Handle Inbound Calls: Answer customer inquiries with a professional and friendly approach.
Book Appointments: Schedule service appointments efficiently and maximize calendar availability.
Overcome Customer Objections: Confidently address pricing concerns, scheduling issues, and customer demands with persuasive solutions.
Provide Exceptional Customer Service: Maintain a positive, helpful attitude in every interaction.
Utilize Service Titan: Manage appointments, customer details, and service requests using the companys CRM system.

Preferred Qualifications:

Previous CSR Experience: At least 1-2 years in a customer service or call center environment.
Strong Communication Skills: Excellent verbal and written English with little to no accent preferred.
Problem-Solving Ability: Ability to navigate difficult customer conversations and find solutions.
Tech-Savvy: Comfortable using Service Titan or similar CRM software.
Previous CSR Training: Any formal training in customer service is a plus.

Key Attributes Were Looking For:

Proactivity: Takes initiative and anticipates customer needs.
Persuasive & Solution-Oriented: Ability to handle objections and convert calls into appointments.
Customer-Focused: Dedicated to delivering exceptional service.
Organized & Detail-Oriented: Manages scheduling and customer records with accuracy.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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