PROCESS MANAGEMENT EXPERT

ABOUT US

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary’s leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike.

In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

What we are looking for

We are seeking a highly motivated and experienced Process Management Expert for IT Processes & Quality team. The successful candidate will be focused on supporting the execution, monitoring, and continuous improvement of IT processes and quality initiatives. This position works closely with team leads, managers, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.

As part of our team, you will be responsible for the following:

Process Execution & Monitoring:

• Assist in implementing and maintaining IT processes, ensuring compliance with established standards (e.g., ITIL, ISO).
• Monitor key process workflows, identifying bottlenecks or deviations, and escalating as needed.
• Support periodic audits to ensure adherence to process and quality benchmarks.
• Documentation & Reporting:
• Maintain up-to-date documentation of IT processes, procedures, and quality frameworks.
• Create and distribute reports on process performance metrics and quality outcomes.
• Assist in preparing materials for internal reviews and stakeholder updates.

Quality Assurance Support:

• Assist in the execution of quality assurance checks and reviews.
• Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
• Support training initiatives to promote adherence to quality standards.

Continuous Improvement:

• Track improvement initiatives within the organization in order to assure alignment with strategic objectives
• Gather feedback from stakeholders to identify opportunities for process optimization.
• Support & monitor the implementation of process changes and quality improvements.

What qualifications you should have

8 years of professional experience, with at least 5 years in Service Management

• Proficiency in German, English, and Hungarian, both written and spoken
• University or college degree
• Hands-on experience with at least 3 of the following ITIL core processes: Incident Management, Problem Management, Change Management, Asset & Configuration Management, Service Catalogue Management, ServiceNow
• Excellent communication skills
• Process-oriented approach, independent, accurate, and reliable work ethic
• Strong problem-solving and communication skills. Proactive and initiative-driven personality

What qualifications would be nice to have

• Experience & expertise in IT Service Management tools, most preferably ServiceNow
• Experience in working in an international matrix organization

What we offer

• Take over an important and challenging role with high visibility
• Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
• Gain insight into the defense and automotive industry
• Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work