Job description

Job Description

Analyzing error logs and user reports to identify the root cause of software bugs or malfunctions.
Writing small pieces of code to fix specific bugs or address immediate issues within the software.
Stepping through code to identify where errors are occurring and finding solutions.
Verifying that code patches resolve the issue without introducing new problems.
Communicating with developers to discuss bug fixes, feature requests, and potential code improvements.
Providing technical support to users by explaining complex issues in a clear and understandable way.
Work with Senior Developers and other Web application team members to solve complex application problems and development challenges.
Consult with clients (internal and external) to gather information about needs, objectives, functions, performance expectations, and input and output requirements.
Examine and comprehend functional requirements and specifications documents to assess the inclusion of all necessary elements. If any elements are missing, ask clients to update the specifications accordingly.
Identify and propose technical alternatives to solving client requests and system problems and recommend the best alternative by weighing client requirements, functionality, performance, time to implement, long-term maintainability, extensibility, and customer self-sufficiency.
Create written documentation and diagrams as required and/or requested, which are clear and can be understood by colleagues and managers.
Documentation may include technical specifications, technical alternatives, structure charts, data flow diagrams, etc. for both new programs and for modifications to existing programs.
Serve as a technical resource for other teams.
Provide training to other members of the team in web technology as directed.
Provide production support and on-call support including problem analysis and resolution, including during and after work hours.
Collaborate with various groups (clients, help desk, technical infrastructure staff) to identify and resolve application issues.
Monitor and update issue logs with status and resolution information per project standards, department standards, and/or as requested.

Non-negotiable Qualifications

Bachelor’s degree and 3-5+ years of experience or equivalent professional experience.
A degree concentration in Computer Information Systems, Management Information Systems, or Computer Science is preferred.
Mid-level to advanced experience with databases, SQL (Postgres preferred), and APIs - Able to create queries to retrieve records, an understanding of the underlying data structures, an ability to interact with, and troubleshoot JSON, and REST APIs.
Mid-level to advanced experience working with AWS Services such as Cloudwatch.
Experience managing complex datasets, identifying
Experience managing complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
Experience with Programming languages (HTML, Python, Java, JavaScript) is a plus
Experience with React and Node.js.
Troubleshoot problems using local and cloud-hosted tools.
Deployment and maintenance of configuration management tools like Ansible, Git, Prometheus, Grafana, Docker, KVM, QEMU, etc.
Scripting skills with Python, PowerShell, and/or Bash.
Deep curiosity for understanding how things work, especially as it applies to technology and its underlying framework
Exceptional troubleshooting, analytical, and problem-solving skills
Experience working as part of a distributed team and communicating with both technical and non-technical users.

Required profile