Intake and Scheduling Officer Work From Anywhere!

About Us

At McLean Care, we are passionate about providing high-quality services that make a real difference in people’s lives. We are looking for an enthusiastic and compassionate Intake and Scheduling Officer to join our Home and Community Care team. This is a fantastic opportunity to contribute to the well-being of the community while working remotely (WFH) within an award-winning and supportive environment.

Role Summary

The Intake and Scheduling Officer is responsible for managing and processing all program referrals, acting as a central point of entry across all geographical areas of the organisation. This role plays a key part in coordinating the scheduling and rostering services, ensuring the optimal deployment of resources, and delivering high-quality services to clients. The focus of this position is on allied health virtual care. The role requires building effective relationships with internal and external clients, staff, consumers, and their families, ensuring a personalised and efficient service delivery. This position is fully remote (work-from-home).

Key Responsibilities

• Manage and process all program referrals, ensuring they are handled through the appropriate channels (e.g., MAC, VHC Portal)
• Coordinate with Community Care Managers to ensure timely and accurate service delivery
• Provide clients and referrers with information regarding service availability and costs
• Maintain accurate records and ensure compliance with relevant policies and guidelines
• Ensure service delivery information is kept up to date in relevant systems (e.g., MAC portal, Carelink)
• Proactively promote community care services and support the local community
• Contribute to fostering a culture of teamwork, quality service, and respect for diversity
  
  

Essential Skills

• Strong organisational skills and experience in a fast-paced customer service environment
• Well-developed communication skills, both verbal and written
• Advanced computer literacy and experience with client/data management systems
• Ability to prioritise tasks and manage competing demands
• Team-oriented with the ability to work independently in a busy, remote environment
• Strong negotiation skills and the ability to maintain positive relationships while resolving challenges
• A commitment to high-quality client service and timely, accurate information
  
  

Knowledge & Experience

• Experience working in a busy office environment, ideally with multidisciplinary teams
• Previous experience working with older people and people with disabilities, or knowledge of Consumer Directed Care and Home Care Guidelines
• Experience with electronic rostering systems is highly regarded
  
  

Desirable

• Certificate III in Business Administration, Aged Care, or Community Services (or working towards)
• Relevant industry experience
  
  

What We Offer

• Competitive hourly rate of $32.67 per hour + superannuation!
• Salary packaging (up to $15,900) to increase your take-home pay
• Supportive and collaborative team environment
• Opportunities for professional development and career growth
• Fully remote (WFH) position, offering flexibility and work-life balance
  
  

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued, and heard. We celebrate the diverse voices of our people, which connects us closer to our residents, clients, and the communities we serve. We believe change starts with us.

To be eligible to apply for this position, you must be eligible to work in Australia and be willing to undergo a criminal record check in accordance with the Aged Care Act 1997.

McLean Care is committed to ensuring the safety and well-being of its staff and residents and provides a yearly immunisation program for staff.