ABCO Maintenance Inc. is a full service commercial maintenance company serving the New York, New Jersey, Pennsylvania and Connecticut area for over 35 years. We cater to the many needs of property owners and managers by providing a full spectrum of services. Instead of calling various contractors for the many services needed to maintain your facility, ABCO is your “one call does it all company” We offer our customers reliable service, quality work and competitive prices that they deserve and can depend upon. From malls to freestanding stores, from exterior cleaning to handyman type repairs, ABCO provides you with the services you need. We believe our customers should think of us as part of their organization, not just an outside contractor. It is truly our belief that “If you don’t look good, we don’t look good”. Our staff is always on call and accessible 7 days a week, 365 days a year to provide you with the peace of mind knowing that help is just a call away.

Job description

Position Title: Remote Technical Support Specialist - Maintenance & Construction

About ABCO Maintenance: ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years. We are looking for an experienced technician to transition from the field into a 100% remote support role, using your expertise to guide our field technicians.

Why Join ABCO?

Competitive pay of $20 to $25+ per hour (based on experience)
Flexible schedule - Full-time or Part-time options available
Weekly compensation
Fully remote position with all necessary equipment provided
Medical, Dental, Vision, and 401K benefits (for Full-Time employees)
Paid vacation (for Full-Time employees)

Position Overview: As a Remote Technical Support Specialist, you will assist field technicians by providing expert advice and guidance on a variety of projects. Your role will involve helping them complete work orders and resolve technical issues in the field. This position is ideal for someone with extensive hands-on experience in skilled trades who is looking to transition out of the field but continue utilizing their knowledge.

Key Responsibilities

Technical Support:

Provide day-to-day technical support to field technicians, guiding them through project requirements and troubleshooting as needed.
Assist technicians with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.

Project Guidance & Troubleshooting:

Offer expert advice on various work orders, ensuring that all projects are completed efficiently and accurately.
Help field techs overcome any obstacles they encounter while working on their assignments.

Communication & Coordination:

Clearly explain technical tasks and solutions to field technicians.
Maintain effective communication and collaboration with the field team and internal departments.

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