AbhiBus - which means Bus Now (in Hindi), was founded on a simple idea – An idea that would allow Indian Bus Travellers to book bus tickets at a click, from the convenience of their homes and offices. Today, thanks to our enthusiastic employees, devoted partners and our happy customers; abhibus.com has become India’s fastest growing online bus ticketing company. abhibus.com simplifies online booking of bus tickets for bus travellers all over India. With ticket inventory from over 2500 operators and 75000 routes, abhibus.com is the preferred choice of online booking, when it comes to bus travel. Founded in the year 2008, AbhiBus (Le Travenues Technology Ltd.) is a pioneer in providing end-to-end software and other value-added solutions for the Bus Transport Industry by leveraging the latest technologies. The company also provides technology solutions to more than 100 large private bus operators in India, 4 state transport corporations and 2 international operators. The end-to-end software solutions include e-ticketing systems, fleet management solutions, vehicle tracking systems, passenger information systems, logistics management backed by a 24x7 customer support centre. Today, AbhiBus is also the preferred Information Technology Partner for State Transport Corporations and Private Bus Fleet Operators. AbhiBus is an ISO 9001:2008 certified company.

Job description

Complete Work From Home jobCandidate Must have Desktop or Laptop of his /her own , client will not provide Assets hereRole: Customer Service Executive

Manage large amounts of inbound and outbound calls in a timely manner and resolve issues related to bus booking· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives· Build sustainable relationships and engage customers by taking the extra mile· Frequently attend training & reinforced trainings to improve knowledge and performance levelSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayCriteria: Track record of over-achieving quota· Strong phone and verbal communication skills along with active listening· Familiarity with CRM systems and practices· Customer focus and adaptability to different personality types· Ability to multitask, set priorities and manage time effectivelyHigh school degreeWillingness to work in BPO in inbound or outbound processes are eligiblefor Rotational week offs and Shifts.Communication: English, Hindi, Telugu, Tamil / KannadaMales / Females can be consideredQualification: Any Degree (Certificate is mandatory)Documents: Aadhaar/ Pan / Bank / If Experience (OL / Payslips / Experience) and Education CertificateThere are 10 Shifts , candidates must be ready to do any shift. They will get any shift out of it. HITEC City, Hyderabad

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