ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Job description

The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

Responsibilities

Day to Day Responsibilities:

Schedule route and dispatch trips to all manner of providers
Assist in coordination of mass transportation when needed
Administer trips for volunteer/ independent drivers and mileage reimbursement program
Works closely with transportation providers and health care facilities to resolve problems
Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
Responsible for daily communication with transportation providers
Ensures accurate trip data input to minimize errors and delays in timelines

Qualifications

Skills & Experience Needed:

High level of patience, empathy and care for customers
Computer navigation skills and the ability to use keyboard shortcuts
Prior in-bound call center experience preferred
Excellent customer service & phone skills
Proficient with Microsoft Word, Excel, and Outlook
Ability to work full time
Ability to work independently or within a team

Education

High School Graduate or General Education Degree (GED)

Benefits

Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile cell service
$500.00 Employee referral program
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

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