Onboarding & Training Specialist

Who We Are

Headquartered in Oregon, Foureyes® is a remote-first company with 90+ employees in two dozen states. We are privately owned and focused on the automotive vertical.

We believe human intellect paired with data-driven AI is the winning combination. It always has been. And we're on a mission to bring that winning combination to automotive dealerships with easy-to-love software.

We're a software company that thinks about people first. With every innovation, we seek to put humans back in the starring role.

If that sounds like the kind of company you want to be a part of, there’s good news. We’re hiring for an Onboarding & Training Manager!

About You

You like to work, you’re good at delivering results, and you’ve got the data to prove it. Show us the stats: How you beat performance benchmarks. How you contributed to a successful team. How you won over that impossible client. We’re looking for intrinsically-motivated leaders like you to advance our thinking and make the whole team better.

As an Onboarding and Training Manager, you are an integral member of the Foureyes team supporting customers through arguably the most important part of the customer journey (the beginning)! Working closely with the sales, customer success, support, and customer experience teams, you will manage onboarding projects as assigned ensuring a positive initial experience with the Foureyes product suite. Starting at customer enrollment, you are responsible for account setup, implementation, training and management until the onboarding phase is complete. Your goal is to get customers excited about Foureyes and engaged with the product to support their long-term success. You obsess over making sure that Foureyes becomes an integral part of their sales process by the time you pass the baton to our customer success team.

Responsibilities:

You are responsible for guiding customers through the Foureyes onboarding journey to set customers up for long term success with the Foureyes modules. This includes, but is not limited to:

• Provide each customer with a seamless experience that follows onboarding playbooks
• Conduct data dives to review accounts and show the value and future ROI
• Advise customers on how to effectively integrate Foureyes into their sales processes, and configure their account settings to reflect the desired use case
• Dive into the data to give recommendations on where the customer should focus their efforts when it comes to optimizing their sales process (be consultative!)
• Lead engaging team trainings to get users excited about their new tool and monitor engagement and adoption
• Track and report on active onboarding projects
• Facilitate account setup for new and existing Foureyes customers
• Prepare customers to launch new services including client and vendor outreach, account creation, and technical troubleshooting
• Set onboarding expectations with customers and ensure that milestones are met as you manage the onboarding project
• Set clear expectations for customers post-onboarding
• Celebrate wins and share successes with customers
• Identify upsell opportunities for customers to get even more value by introducing them to the full Foureyes product suite
• Escalate technical issues to the support team
• Document account insights in Salesforce for successful account hand-off after onboarding
• Submit client feedback in a timely manner through the proper channel (i.e. support, product, data science, etc.)

Qualifications

Knowledge, Skills & Abilities:

• Exceptional verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent project management skills
• Consultative approach to managing customer relationships
• Ability to train users and customers on new functionality
• Active listener with the ability to ask strategic follow-up questions
• Comfortable delivering presentations and demonstrations
• Capability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Google Suite or related software
• Experience working in Salesforce Lightning, Tableau, Salesloft a plus
• Analytical problem solver, you love digging into an in-depth problem to get to the root issue
• Attention to detail. You spot the error or discrepancy that most people miss

Education and Experience:

• Bachelor’s Degree in a related field or equivalent job experience is required
• At least 3 years of related experience required
• SaaS experience preferred
• Auto industry experience preferred
• Willingness and ability to travel up to 30%

Compensation Range: $75,000 - $85,000 OTE

Location: This position is remote. We are hiring in the following states. AZ, CA, CO, FL, IA, ID, KY, MA, MI, MD, MN, NV, OH, OR, PA, TN, TX, and WA

Travel: Up to 30%

Why Foureyes?

• Competitive salary and health benefits
• Additional benefits including 401k matching, student loan repayment matching, and a subsidy for commuter, internet or cell phone
• Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!
• A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. We recognize and believe that diversity, equity, and inclusion constantly make us better.
• A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail-- hey, we’ve all learned through failure).

Diversity, Equity & Inclusion

At Foureyes, we believe your ability to build, think creatively, and solve problems is best accessed when you have the freedom to be yourself. Inclusion is not a nice-to-have; it is a must-have. The bedrock of an inclusive culture is our ability to celebrate and harness the unique perspectives our diversity provides in the building process. While an org structure exists to provide clarity around how ideas get communicated, we are all equal as coworkers, and we are committed to careful and continued introspection around how to best be an equitable, fair, and inclusive workplace that celebrates you for being you.

Equal Opportunity

As an Equal Opportunity Employer, Foureyes is dedicated to providing a diverse and inclusive workplace, which includes unbiased recruiting, hiring, and employment practices. Applicants and employees are treated with respect, and provided opportunities – free of discrimination of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital or parenting status.

Sponsorship

Foureyes is not currently sponsoring work visas for this role. Authorization to work in the U.S. is required to be considered.