Billing Specialist (Appeals)

Client Account Specialist (Appeals)

(Full-time, Remote)

Fisher Phillips, a premier international labor and employment law firm, is seeking a highly skilled and experienced Client Account Specialist (Appeals) to join our team. In this essential role, you will contribute to the seamless operation of our services, providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.

Key Responsibilities

• Manage the appeal process for reduced invoices for a set list of assigned insurance carriers.
• Generate recap reports using Word, Adobe, & Excel for legal staff to utilize to in crafting comments to appeal.
• Manage appeal deadlines & follow up with legal staff to ensure deadlines are met.
• Utilize eBilling Hub & various eBilling platforms to submit appeals.
• Proactively source expense & prior authorization documentation for appeals using tools such as Expert Image & IManage.
• Communicate with billing attorneys, billing specialists, & collections team to resolve issues related to reductions.
• Track lifecycle of appealable invoice in ARCS collections software to ensure all steps of the appeal process are completed on time.
• Clear knowledge of the eBilling/billing process for insurance clients.
• General understanding of insured matter billing & major carrier guidelines.
• Ability to problem solve & use resources to resolve complex invoice reductions & assist in preventing similar reductions in the future.
  
  

Requirements

• Bachelor's Degree.
• 2 + years experience working in a law firm as an A/R or billing professional.
• 2 + years experience with A/R success in facilitating payment of outstanding invoices.
• Intermediate or advanced knowledge of Excel and ability to create and maintain spreadsheets.
• Intermediate to advanced knowledge of collections and billing software. Aderant and ARCs preferred.
• Intermediate to advanced knowledge of eBilling platforms, namely eBilling Hub or BillBlast, & ability to navigate primary vendor websites for major insurance carriers.
• Knowledge of the firm's business process and business operations.
  
  

The hourly rate range for this position is $29.80 - $39.42 Actual base pay within this range will be determined by several components, including but not limited to, location, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Why Join Us

At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.

We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.

Your well-being is our priority. We offer 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you’ll find a workplace that values your health, happiness, and continued professional development. To learn more about our firm, visit us at www.fisherphillips.com.

Equal Opportunity Employer

Fisher Phillips is committed to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws.

The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time.

Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.