Case Managers (permanent and term contract opportunities)

Work Remotely Anywhere In The Province Of New Brunswick (subject to our Remote Work Directive)

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is currently hiring for English and Bilingual permanent and term contract Case Manager positions.

A Case Manager is responsible for a broad range of responsibilities including assessing the needs of individual workers and administering the benefit provisions of the Workers' Compensation Act. They also exercise leadership in the development of a goal-oriented return-to-work plan; liaising with employers, health-care providers, unions, and other service providers to ensure access to appropriate medical and vocational rehabilitation services. Other responsibilities include managing assigned caseloads, preparing reasoned plain language decisions, adhering to procedures for return-to-work management and approving/authorizing services and benefits for injured workers on an ongoing basis.

If you possess some of the following key elements, you are the individual we need to make a difference in the lives of our clients.

• You have experience in building strong trusting relationships with clients and external service providers to promote early and safe return to work outcomes.
• You exercise leadership in the development of a goal-oriented return-to-work case plan, by proactively managing a timely and safe return-to-work process through the active participation of the injured worker and employer.
• You can work in a high pace environment without losing sight of the Safe and Early Return to Work Goal.
• You work collaboratively with injured workers, employers, and health-care professionals, in the development of the return-to-work plan.
• You manage, organize, and prioritize a high-volume workload; deal with changing and conflicting priorities and deadlines, remain professional and maintain resiliency when confronted with challenging circumstances.
• You prepare written decisions that contain the issue in review, the policy tests, the evidence, the weighing of evidence, the rationale for the decision and conclusion that supports WorkSafeNB's position.
• You act as principal decision maker on assigned claims and effectively communicate decisions both verbally and in writing when determining entitlement to compensation, services, and medical aid.
• You make decisions in a fiscally responsible manner including verification and authorization of benefit entitlements and to defend these decisions in writing, both when approving and denying entitlement to compensation.

You embrace the following core competencies:

• Ensuring Accountability
• Teamwork and Collaboration
• Decision Making
• Adaptability
• Client-focused Service
• Enabling Communication
• Planning and Organizing
• Problem Solving
• Written Communication
• Legislation and Compliance

You should possess the following qualifications to be considered for this position:

• A University Degree is required. A degree in the field of health-related sciences or Social Sciences (e.g., Psychology or Social Work) would be considered an asset.
• Five years of experience in the field of medical management, disability management, vocational counseling, vocational rehabilitation, or other related work experience.
• Either have, or be willing to obtain, certification in disability management within two years of employment.
• Knowledge of social agencies and the services/benefits available such as Social Assistance, Employment insurance, Canada Pension Plan Disability.
• Knowledge or experience with the following acts would be an asset: Workers' Compensation Act, Workplace Health Safety, Compensation Commission Act, Firefighters Act, Occupational Health and Safety Act, Human Rights Act, Privacy of Information Act, Employment Standards Act and Employment Insurance Act, etc…
• Demonstrate critical thinking and reasoning for decision-making and writing is considered an asset.
• Experience in interpreting and implementing legislation and policy is considered an asset.

Written and spoken competence in English is required for some opportunities; written and spoken competency in English and French is required for others.

Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible.

Pay Scale $86,797.90 to $102,115.18

Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week.

Benefits for contract opportunities include vacation, sick time and the New Brunswick Public Service Pension Plan.

Benefits for permanent opportunities include the following:

• Comprehensive benefits package (health, dental, life insurance and LTD insurance).

• New Brunswick Public Service Pension Plan.

• Competitive vacation and leave entitlements.

• Enhanced opportunities for professional learning and development.

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at worksafenb.ca by February 12, 2025.

Applications for this competition may be retained to fill similar future vacancies for a period of up to one year.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

Privacy Statement:

In New Brunswick, the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA) protect the privacy of your personal information. The RTIPPA applies to personal information gathered, used, disclosed and maintained by WorkSafeNB and identifies specific rights that you have with respect to your personal information including the right to access it. By submitting your application, you agree that the personal information you are providing in this application is disclosed for the purpose of WorkSafeNB assessing your candidature in the staffing process. You also agree that WorkSafeNB may use your personal information for statistical purposes.WorkSafeNB has safeguards in place to protect the security of your personal information, including a combination of physical, technological, and administrative security measures appropriate to the sensitivity of the information. If you are the successful candidate, the personal information you have disclosed will form part of your personnel file and be retained in accordance with existing laws. If you are not the successful candidate, your personal information will be retained for three years.

If you have further questions about WorkSafeNB's administration of the RTIPPA and PHIPAA you can contact our privacy officer at 1 800 999-9775.