Netapp Professional Services Consultant (Technical Lead)

Remote, North Carolina - 2025-02-05

Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as a NetApp Professional Services Consultant (Technical Lead). At TSP, we have a proven track record of excellence, largely due to our unique perspective.

Both in life and in business, you get back what you give. So, we pledge to care for and invest in our people and the communities where we live, work, and play. TSP’s recognition, philanthropic and training programs, and comprehensive benefits plan are just a few ways we accomplish this.

Job Summary

As the NetApp Professional Services Consultant (Technical Lead), you will primarily provide our NetApp customer advanced storage consulting to ensure successful Managed Services delivery outcomes. In this role, you will be expected to provide the guidance, direction, policy making, and at times, design decisions (in partnership with customer storage engineering and/or NetApp Solution Engineering) for operational challenges and/or new solutions.

You will act as a senior technical liaison for NetApp on Major Incident Management calls, incident troubleshooting, and Problem Management including the preparation of Root Cause Analyses. This position requires an articulate, consultative, dynamic storage expert with excellent communication skills (written & spoken) who thrives while presenting and also mentoring. The ideal candidate will be a master relationship builder who can quickly build trust and credibility with direct and cross functional stakeholders and customers.

To Be Successful, You’ll Need Experience Such As

• Excellent analytical/problem solving abilities and leadership skills
• Proven history of successful engagements with limited supervision leading remotely located operational delivery teams
• Deep experience in implementation and troubleshooting (especially performance issues) of a very large environment with NetApp AFF, SnapCenter, SnapCreator and DR technologies
• Must have extensive experience with NetApp MetroCluster
• Deep experience of FlexGroups and FlexCache
• Prior consulting experience, providing strategic and tactical planning for managing storage (i.e. capacity, provisioning, troubleshooting, etc.). Broad exposure to a variety of technologies/concepts in a distributed environment, such as IaaS, PaaS, Hybrid Cloud, Private Cloud, Public Cloud
• EXPERT Proficiency in the following Specialty Storage Solutions: NAS (NFS, CIFS) & SAN (FC, iSCSI)
• Experience in setting up disaster recovery solution using SnapMirror, scheduled Snapshots in NetApp for instantaneous user managed data recovery
• Expert experience on NetApp C-Mode (9.7 or above), AIQUM, OCUM, OCI, DII (formerly CI)
• The ideal candidate will be a proactive contributor and subject matter expert
• Demonstrate good judgment in solving problems as well as identifying problems in advance
• Scripting such as Ansible, Perl and Power Shell would be advantageous
• Willing to be part of an ‘on call’ weekend rotation that will involve being available on a 1 in 5 rotation
• Experience and proficiency in design & implementation of NetApp Cloud solutions (especially Google Cloud Platform), including Cloud ONTAP, Cloud ONTAP HA, CVO is a plus, but not a requirement
  
  

Education And Experience

• Minimum 8 years of experience is required. 10+ years of relevant experience preferred
• Master of Science: Electrical Engineering, Computer Science, equivalent experience preferred
• Experience while working in a highly regulated financial arena
• Experience with change control process and impact and risk assessments
• Experience building/designing automation workflows
• Demonstrated ability to have completed multiple, complex technical projects
• Must be NCDA ONTAP, NCIE SAN, NCSIE & NCSA-HC certified
• Google Cloud Certification is preferred
• Preferred prior Windows, Unix or CISCO related certifications
  
  

Additional Information About This Role

• Pay grade: 31
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States without sponsorship. C2C arrangements are not available. No agencies please.
  
  

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.