Job description

Job Description
The Jr. Field Service Engineer position is a factory trained position that is tasked with the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical CT, MRI, and Angiographic contrast delivery devices in a demanding hospital setting.
YOUR ROLE

Responsibly maintain and coordinate test equipment within proper calibration intervals.
Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches.
Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
Execute electronic Service Requests to provide complete service documentation to the customer.
Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers.
Daily reporting of all service activities and submission of Field Service Reports.
After hours technical phone support on a rotating schedule.
Travel, as required, to meet obligations relative to business and customer requests for service
Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.

YOUR BACKGROUND

Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus.
Minimum 2-4 years field service experience.
Valid State-issued Driver’s License.
Technical field service experience requiring strong technical & excellent communications skills.
Demonstrated PC competency required in Windows with working knowledge of MS Office.
This assignment is carried out at the customer location. Requires bending, lifting and kneeling.
Successful candidate will be able to communicate at multiple levels within the customer’s organization.
May require extensive travel and overtime with frequent overnight travel (including some weekends and holidays).
Some travel may be on short notice.
Travel may require driving, flying, or a combination of both.

Required profile