Director of Solutions

WHY GO WITH GREYORANGE?

At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today’s age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan.

We apply modern thinking and technology to solve today’s fulfillment challenges – and we’re looking for modern minds to join us.

About Our Solutions

GreyOrange technology specializes in bringing warehouses, distribution centers, and fulfillment centers into the future. Our AI-driven GreyMatter™ Fulfillment Operating System and Ranger™ robot series are combined solutions that continuously prioritize decisions and workflows to efficiently orchestrate tasks, time and teams of people and robots for optimum performance across a distribution center. Real-time data is fed into always-solving algorithms that calculate each next-best decision, whether solving for every-day performance or solving for peak period commitments. The result is a fast, agile and precisely tuned operation that equips our customers to perpetually meet the what-when-where expectations of their customers.

Job Title - Director of Solutions

As a member of the GreyOrange’s Solutions Group, you will own defining GreyOrange’s solution design and execution strategies for controlling software and robotic operations in warehouses. The successful candidate will be able to deep-dive into technology and business aspects. S/he will ideally have both a strong background in the Supply Chain and Warehousing domain and Robotics/Automation, combined with strong business acumen, allowing the candidate to provide deep analysis on new technologies and architectures while simultaneously judging the market potential of those emerging products and solutions. The ability to work cross functionally with other functions in the organization like product management, robotics engineering, manufacturing, and operations is critical. Candidates should have a proven track record defining complex and cross-functional products and solution strategies.

Key Responsibilities

●Responsible as head of Solutions - for strategizing for and scaling the Solutions Group to support and sustain hyper growth for the company’s business across multiple geographies and industries

●Establishing Solutions Group as a Center of Excellence by developing operational best practices, domain expertise, and producing the best-in-class quality solutions

●Manage a team of Solution Architects and Solution Consultants - distributed across geographies - and collectively translate market/customer requirements to define "WHAT" needs to be done and "WHY" to provide the right solutions for customers’ business needs

●Provide market/customer context to the Solutions, Product, and Engineering teams

●Directly work with customers to understand their business requirements and devise solutions collaborating with Pre-Sales teams, Customer partners, and other ecosystem players

●Develop customer evaluation programs to measure and improve customer satisfaction on GreyOrange products, prepare customer messaging for product issues and mitigation plans working closely with regional delivery and support teams

●Conduct market and customer research to shape future direction, develop product and solution concepts, and present recommendations to senior leadership.

●Setup and drive Customer Advisory Boards - providing customers early access and collaboration on the Product Roadmap, while working closely with strategic customers to create solutions for the key industry challenges

●Be the in-market presence Solutions leader to drive the company’s vision and thought leadership to the customers and market

●Deliver results through matrixed organization across product, engineering, marketing, operations, sales, and finance teams

●Own and drive key business metrics - for customer satisfaction, operational efficiency improvements, and business expansion with existing customers

●Extensive experience in high tech products – preferably in hardware and software products

Qualifications:

●Experience of managing a team of solution managers or consultants for 8-10 years

●Experience creating solutions to map technology solutions to a customer’s business while optimizing resources and processes

●Experience in Product lifecycle management

●Supply chain / warehouse software /technology domain understanding and experience

●Delivered complex B2B SaaS based enterprise products

●International exposure and ability to collaborate with cross-functional and international teams

●Strong business/financial acumen and quantitative skills with excellent written, verbal and presentation skills

●Excellent stakeholder manager with strong negotiation and articulation skills

●Bachelor’s Degree in Engineering from a top tier institute with 10+ years relevant experience.

●A Master's Degree / MBA would be an added advantage

Equal Opportunity Employer:

Grey Orange Inc. is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.