Job description

Position Overview
ResultsCX is seeking a results-oriented Full Stack Software Engineer to help drive innovation in our SupportPredict SaaS product suite. Our teams are small, collaborative, and forward-thinking, dedicated to reimagining the digital customer journey. In this role, you’ll design, develop, and maintain software applications while collaborating across teams to create impactful solutions.

In This Role You Will

Be a strong communicator, able to collaborate with internal and external development teams.
Make informed decisions to solve complex technical challenges related to coding and infrastructure.
Demonstrate expertise in the JavaScript ecosystem (Node.js and TypeScript) and Python for serverless solutions, webhooks, and general backend development.
Work with both frontend and backend frameworks.
Use advanced Git/GitHub skills (e.g., safe rollbacks, rebase, cherry-pick).
Leverage AWS services (e.g., AWS Lambda, API Gateway, and other serverless tools).
Apply software design principles (e.g., SOLID) in development.
Have experience setting up and maintaining CI/CD pipelines.
Have experience working with relational (e.g., PostgreSQL, MySQL) and non-relational databases (e.g., MongoDB, DynamoDB).
Have experience writing and maintaining unit tests.
Show fluency in English, both written and spoken.
Thrive in a remote work environment.

We are looking for someone who has:

- 5+ years of experience in the software industry.
- Experience with cloud infrastructure and tools (AWS, GCP, or similar).
- Familiarity with event-driven architectures and queue systems (e.g., AWS SQS, SNS, or RabbitMQ).
- Leadership experience with a proactive attitude.
- A degree in Computer Science, Software Development or related field.

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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