Release Analyst

Job Description

Location We operate a flexible, hybrid working environment with the candidate required to travel to either our Winchester, London or Huddersfield office up to twice a month.

We offer

• Salary Up to £53K
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
  
  

Key Accountabilities

• Ensure effective and efficient execution of the Technical Release Management processes across Arqiva.
• Contribute to the development of Technical Release Management (TRM) processes within Arqiva, aligned to the Arqiva values and supports all ITIL processes and activities
• Manage and control the administration of the Release notes for the UIT and Production environments in line with the TRM process and procedures.
• Create and manage Service Now records that track releases and relate affected changes and configuration items
• Ensure the Technical Change Management Team is informed of any Release activity in the live environment and that the relevant change requests relating to releases are raised.
• Populate Customer change request forms in line with customer and internal process.
• Attend the Change Advisory Board (CAB) when requested by the Technical Release Manager to represent Technical Release Management for any planned activities in the UIT and Prod Environments
• Work closely with Technical support groups, specialists and business stakeholders to ensure validation of submitted releases and acceptance criteria for each release is met
• Provide a point of contact for day-to-day queries from the Platform Implementation team, IT and Networks team, project managers and work-stream leads
• Provide the Asset and Configuration team with the data to update the CMDB following any rollouts or upgrades by way of a work order creation in the Service Management tool
• Provide reporting and communication to relevant stakeholders at a frequency appropriate to the scale or impact of the release
• Produce reports as defined by the Technical Release Manager to show performance measures on the effectiveness and efficiency of Technical Release Management
• Act on behalf of and represent Technical Release Management in the absence of the Technical Release Manager
  
  

Required

Required Expertise

Qualifications ITILv3 or ITIL4 Foundation certificate

• Experience working in an ITIL Release or Change management environment
• Good understanding of the ITIL release management process
• Able to build relationships with technical and process teams at customers and suppliers
• Strong customer service skills
• Calm and measured approach to fulfilling process requirements whilst meeting tight and ever changing deadlines
  
  

Required Technical / Professional Skillset(s)

• Good understanding of the ITIL release management process and its benefit to service operations
• Strong administrative skills with high attention to detail
• Strong customer service skills
  
  

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply!

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks!