Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The Sales Process Specialist (SPS) is responsible for supporting multiple sales districts in the Western US region, focused on growing new Keysight hardware and software solutions business. In this role, the SPS is required to have a deep understanding of internal processes, systems, and tools for their functional area over the entire duration of the end-to-end sales cycle. In addition, they will support several global account managers with customized reporting to track historical and forward-looking metrics on overall account health. Other areas of support may include data research and analysis, tool management, sales and customer reporting/metrics, CRM application assistance, managing escalations, and complex problem resolution. The SPS position is for energetic and results driven individuals with responsibilities for:

Responding to customer inquiries and acting as a liaison with Industry Solution Teams, business center representatives, Solution Engineers, Account Managers, and other internal entities to provide or gather information.
Assistance where necessary on purchase order booking, sales order acknowledgement, delivery escalations, delivery tracking and confirmation, order corrections, invoice discrepancies, software entitlements, and general order problem resolution.
Regularly produces or assists with production of sales reports and analytics.
Compile, update, and maintain global customer reports with historical order data, funnel metrics, and customized pivots/charts.
Determines and develops approaches to SPS assignments and processes.
Mentor and train new and existing account managers on Salesforce, quoting, and best practices in utilizing available sales resources, tools, and systems.
Coordinates monthly funnel reviews and ensures compliance to funnel hygiene directives across supported districts.

Qualifications

Requires a minimum of 3-5 years relevant experience supporting customer facing workforce.

Ability to manage complex sales processes and systems.
Ability to manage multiple projects and tasks simultaneously with a focus on timely and accurate deliverables.
Skilled in Salesforce, MS Excel, and other Microsoft Office Products.
Strong communication, organization, and relationship building skills.
Works collaboratively with cross-functional teams to maximize business results and create growth opportunities.
Effective at working remotely with a national team (phone, email, web chat).

Additional characteristics of candidates we are seeking for this position include:

Win/ win attitude with sound judgment and resource management
Solves a broad range of problems varying in scope and complexity
Demonstrates sense of urgency
Detail oriented
Has a driven, proactive mindset
Passion for Customer Satisfaction

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills;

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado pay range: MIN $54,270.00, MIDPOINT $72,350.00 - MAX $90,440.00

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

US Employees May Be Eligible For The Following Benefits