Enterprise Customer Account Executive

Summary

About Hexagon & ETQ

Hexagon’s Manufacturing Intelligence division is seeking a Customer Account Executive for ETQ, a leader in cloud-based Quality Management System (QMS) solutions. ETQ helps organizations automate compliance, improve product quality, and increase efficiency with industry-leading solutions.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and an extensive portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

• Be part of a global leader in digital reality solutions.
• Work with a team dedicated to innovation, quality, and customer success.
• Career growth opportunities within a fast-growing SaaS company.
  
  

What You’ll Do

As a Customer Account Executive, you will be responsible for managing and expanding relationships with existing customers, ensuring customer satisfaction, and driving upsell/cross-sell opportunities.

Key Responsibilities

• Manage and grow a portfolio of ETQ’s existing customers by driving engagement and adoption.
• Build strong relationships with key stakeholders to understand their business needs and objectives.
• Identify opportunities for upselling and cross-selling ETQ’s solutions to meet customer goals.
• Ensure customer success by working closely with support, implementation, and product teams.
• Maintain accurate forecasts and pipeline management in CRM tools (Salesforce or similar).
• Collaborate with marketing and product teams to share customer feedback and influence product development.
• Negotiate contract renewals and ensure long-term customer retention.
• Stay updated on industry trends and ETQ product enhancements to provide expert guidance to customers.
  
  

Must-Have Qualifications

What We’re Looking For

• 4+ years of experience in account management, customer success, or sales (preferably in SaaS or enterprise software).
• Proven ability to manage customer relationships and drive revenue growth.
• Experience with CRM tools like Salesforce.
• Strong negotiation and communication skills.
• Ability to understand customer needs and align them with ETQ’s solutions.
• Self-motivated with a customer-first mindset.
  
  

Nice-to-Have Qualifications

• Experience in Quality Management Systems (QMS), compliance, or manufacturing industries.
• Understanding of SaaS sales cycles and renewal processes.
• Experience working in customer success teams within an enterprise software company.
  
  

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision, HSA).
• 401(k) with a 6% employer match.
• Flexible PTO, paid holidays, and parental leave.
• Career development and training opportunities.
• Work for a global leader in digital reality solutions that empowers top companies worldwide.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.