Partner Support Program Leader

For this U.S. based position, the expected compensation range is $136,000- $204,000 per year, which includes base pay and short-term incentive.

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Overview:

Schneider Electric is seeking a Global Partner Support Program Leader to lead the Qualification, deployment, support, and commissioning of partner relationships here for Power Products North America Business. This position calls for a proactive, customer-centric professional with a strong ability to collaborate across regions and teams. The role is key in maintaining high-quality product standards, supporting technical, Quality and industrial excellence, and ensuring smooth alignment across the global Partner Support (PSP) network.

Mission Statement of Global Partner Support Program Leader - 

• Act as the technical and industrial expert to support licensees from the initial license agreement signature.

• Ensure product quality and manufacturing standards are met by licensees, providing the necessary support to deliver best-in-class panels. • Enable licensees through tailored training, technical guidance, and adaptation rules to meet regional requirements while maintaining global quality benchmarks.

• Continuously collect and share technical improvement requests and licensee feedback with the offer management team to drive innovation and excellence

Key Responsibilities Program Leadership and Global Coordination:

• Serve as the primary global point of contact for partner support, ensuring seamless coordination with Line of Business (LOB) teams and regional PSP leaders (PSP3).

• Lead the deployment of offers to partners, including training, local adaptation support, and expert assistance for industrial and product-related queries, leveraging the PSP and Hub network.

• Support regional PSP leaders in zone to ensure smooth program animation and alignment with global goals.

• Govern and oversee the global PSP network to ensure consistency in processes, training, and partner support activities.

Training, Quality, and Support:

• Develop and deliver comprehensive training programs for partners on offer specifications, manufacturing processes, and Schneider Digital tools.

• Define and provide adaptation rules, ensuring partners understand and apply them to maintain high product quality standards at the country and regional levels.

• Act as an Consultant to partners in setting up industrial facilities, infrastructure, and processes to deliver best-in-class panels and products.

• Ensure all changes in the Technical Transfer File (TTF) align with offer requirements and are effectively communicated to partners.

• Approve any changes to TTF by considering the right verification and validation methodology

• Oversee quality assurance for manufacturing done by licensees, ensuring adherence to Schneider Electric’s standards. Continuous Improvement and Feedback Integration:

• Collect and analyze technical improvement requests and partner feedback, sharing insights with the offer management team for continuous product and process enhancements.

• Facilitate the escalation process for technical and manufacturing challenges, driving corrective and preventive actions in alignment with the Schneider Performance System (SPS).

• Promote a culture of continuous improvement by identifying opportunities for innovation and efficiency in partner processes and global support frameworks.

Qualifications:

This job might be for you if:

• Masters/Bachelor’s degree in Electrical or similar field with minimum 10 years of experience

• Deep understanding of electrical products, manufacturing processes, and partner support mechanisms.

• Proven experience in project management, partner support, or industrial quality assurance roles.

• Fluent in English (written and spoken); additional language skills are a plus.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) and familiarity with Schneider tools

(bFO, QR/DM label creation, Zebra label printer).

• Strong interpersonal and communication skills with the ability to influence and collaborate across diverse stakeholders and regions.

• Growth mindset, adaptability to change, and a proactive approach to learning new skills and procesof manufacturing process, standards and their application.

• Travel: Up to 30 -40%

Preferred Experience:

• Hands-on experience supporting global partners in manufacturing and product adaptation.

• Familiarity with technical transfer files (TTFs) and ensuring alignment with offer requirements.

• Expertise in managing and supporting PSP networks at regional and global levels.

• Knowledge of continuous improvement practices and quality assurance frameworks.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.