Job description

Position Summary

Pivotree’s Support Engineers work with our customers to support effective, master data management solutions and to help them leverage various platforms to deliver high quality, complete and consistent master data as the foundation for achieving the goals of their digital strategy. We are looking for a Support Engineer with 3-5 years of experience that wants to be a part of our growing practice. Curiosity, eagerness to learn, the ability to take direction or work independently and handle communication with internal and external clients are extremely important.

Roles & Responsibilities

Evangelizes MDM best practice with customers and partners
Has a good understanding of business issues and data challenges faced by organizations and industry in general
Provides functional support for MDM applications
Has a good understanding of MDM applications and their architecture. Supports Clients with Functional issues in the application
Has a minimum of 3 years experience in developing and supporting any one or more of the following MDM systems: Stibo, Enterworks, Riversand and Informatica
Monitor support queues to take over issues and respond in a timely manner to escalations
Experience using application monitoring tools to diagnose and resolve issues
Experience using RESTAPI and cloud systems. Good knowledge of databases like Oracle, SQL and MongoDB
Good with Java, Javascript, PHP
Solid understanding of relational and dimensional data models
User interface design skills working knowledge of data modeling (conceptual, logical and physical) and database design
Good experience with OS scripting languages like bash, shell scripting, Microsoft powershell
Interact and Collaborate with internal and external teams, client stakeholders & users to troubleshoot issues, design, develop and test enhancements
Mentors associate and intermediate support engineers
Continually seeks opportunities to increase customer satisfaction and strengthen client relationships

Key Skills And Competencies

Bachelor’s degree or equivalent in Computer Science, Software Engineering, Information Management or related field
A problem solver & team player
Communication skills to articulate complex technical issues in layman’s term and work with clients to resolve it
Detailed and process oriented
Enjoys working on cross-functional teams
Enjoys working with clients face to face
Experienced and enjoys working with multiple technologies
A desire to constantly grow and learn
Enjoys a new challenge everyday
Demonstrated ability to diagnose, resolve issues and identify root causes

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