Software Success Coordinator

Description

Position Objective: To support new and existing third-party software, and to promote efficiency and cost-savings ensuring that the organization and its supported entities achieve desired outcomes. Primary Responsibilities and Duties:

• Research and evaluate new tools and technologies
• Assist internal teams in selecting the best tool to fit their needs
• Onboard new services by understanding user objectives, helping them get started with a product or service, and ensuring they have the guidance and tools to use it successfully
• Cultivate strong relationships by regularly checking in with internal users gauging their level of satisfaction, addressing issues, and maintaining open lines of communication
• Provide internal product support
• Track product usage, engagement levels, and feedback, to implement strategies that improve their experience and promote cost-savings
• Identify inefficient software based on feedback and leverage opportunities for consolidation or other solutions to achieve cost savings
• Identify potential issues or bottlenecks and proactively notify users. Provide the necessary guidance, resources, and support to help prevent dissatisfaction and build strong rapport
• Resolve issues by handling incident tickets, escalating critical issues, and ensuring these issues are resolved quickly and efficiently
• Act as a liaison to ensure accurate issue interpretation. Work closely with all support teams, including IT, Interactive Media, and any other department providing necessary support.
• Create and provide educational resources , such as knowledge base articles, tutorials, etc., and facilitate trainings to help maximize the value of a product or service
• Leverage artificial intelligence (AI) to create efficient workflows and help departments implement and maintain AI tools
• Perform any other duties assigned by the supervisor
  
  
  

Skills

technical support, Project management, itsm, Administration

Top Skills Details

technical support,Project management,itsm,Administration

Additional Skills & Qualifications

Qualifications:

• Five+ years of customer service support, technical support, and/or related roles
• Bachelor's degree or equivalent work experience
• Experience with artificial intelligence (AI)
• Proficiency in the Microsoft Office suite, including proficiency with Excel for data analysis and reporting
• Familiarity with ITSM platforms like FreshService, ServiceNow, Jira, etc.
• Proficiency with Windows and Apple platforms
• Ability to create detailed diagrams and documentation, including business requirements documents and technical specifications
• Proven outstanding organizational skills and the ability to work on multiple projects simultaneously
• Demonstrated ability to communicate effectively in a remote work environment, with strong time management and organizational skills
• Proven ability to take initiative and act independently to resolve problems
• Ability to always maintain strict confidentiality
• Willingness and ability to travel
• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record
• Commitment to the objectives of the PETA Foundation
  
  
  

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $58000.00 - $62000.00/yr.

Vacation

60 days – 23 months of full-time employment*: (Accrues at 0.0385 x no. hrs. worked per pay period)

24-59 months of full-time employment: 15 days (Accrues at 0.05775 x no. hrs. worked per pay period)

60+ months of full-time employment: 20 days (Accrues at 0.076875 x no. hrs. worked per pay period)

Sick Leave:* Accrues at 0.0385 x no. hrs. worked per pay period

• Staff members begin accruing paid vacation time on the first pay date that includes the 60th day of employment. Staff members begin accruing sick leave on their first day of employment.
  
  
  

Holidays

12 days per year, including one birthday holiday

Training

PETA/FSAP is committed to the professional development of staff members and offers various in-house training courses.

Lunches

Three subsidized vegan lunches per week are provided in the Norfolk office.

Discounts

All staff members are entitled to an additional 15 percent discount off member prices for PETA merchandise.

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.