Director, Recovery and Special Collections

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

At BECU, your expertise in recovery and special collections will help protect and strengthen our financial foundation. You will develop and implement strategic solutions for Loan Loss Recovery, Bankruptcy/Foreclosure Management, and Real Estate Owned (REO) to minimize risk exposure while maximizing returns for our members. Your leadership will empower a high-performing team, ensuring compliance with laws and regulations while driving operational excellence. Through your innovative problem-solving and deep industry knowledge, you will enhance BECU's ability to manage asset losses efficiently and effectively.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, or SC. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.   

WHAT YOU’LL DO:

• Empower and support team: Provide coaching, mentorship, and training to foster professional growth. Conduct performance evaluations and offer timely feedback and implement strategic changes to drive success.
• Strategize for Deposit/Loan Loss Recovery & Risk Mitigation: Design and execute proactive strategies to minimize risk exposure and optimize financial recoveries across various lending products.
• Ensure Compliance & Best Practices: Manage asset management systems in alignment with federal and state regulations and internal policies to uphold operational integrity.
• Set and Achieve Departmental Goals: Establish objectives that align with BECU’s overall strategy and portfolio management framework to enhance operational effectiveness.
• Optimize Performance with Data & Reporting: Maintain and analyze statistical records, production reports, and management dashboards to ensure data-driven decision-making.
• Resource & Budget Management: Assess staffing needs and allocate resources efficiently to achieve productivity goals while adhering to budget constraints.
• Drive Operational Excellence: Develop and maintain documented policies, ensuring operational efficiency and compliance across all asset loss management functions.
• Manage Financial Planning & Execution: Develop an annual plan for asset loss management, ensuring adherence to budget guidelines while obtaining necessary approvals for exceptions.
• Deliver Outstanding Member Support: Lead a high-performing team to provide timely, accurate, and effective services that enhance the member experience.
• Perform Additional Duties: Take on tasks and projects as assigned to support BECU's mission and goals. This role requires full-time engagement, with flexibility to support critical business needs when required.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• A Leadership Role with Impact: Your expertise will shape BECU's financial security and member experience.
• Opportunities for Professional Growth: Engage in ongoing learning, mentorship, and career development within a supportive environment.
• Innovative & Collaborative Culture: Work with forward-thinking professionals committed to excellence and innovation in asset management.
• Competitive Compensation & Benefits: Enjoy comprehensive benefits, retirement plans, and work-life balance support.
• A Mission-Driven Organization: Contribute to a cooperative that prioritizes its members over profit, making a real difference in their financial well-being.

QUALIFICATIONS:

Minimum Qualifications:

• BS or BA degree in Business or related field, or equivalent work or educational experience.
• Typically requires a minimum of eight years of experience in operation and strategy of Deposit/Loan Loss Recovery, bankruptcy management, and real estate owned (REO) management.
• Typically requires a minimum of eight years of experience managing large-scale financial services operations, including consumer and mortgage lending products, owned properties, and accounts in bankruptcy status.

Desired Qualifications:

• Advanced degree in Business or related field.
• Experience managing an automatic call distribution system and telephone auto-dialer technology.
• Expertise in workflow management and efficiency processes, including staff scheduling, capacity modeling, performance management, goal setting, and production oversight.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust financial landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.