Convention Service Sales Representative (CSSR)

The Convention Service Sales Representative contributes to the overall success of the company by responding to show management & exhibitor inquiries and troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service. 

Summary of Key Responsibilities: 

• Building client relationships, by consulting with clients, show management & exhibitors, on their overall Internet needs and provide a best fit event solution 

• Receive and process customer orders, reach out for missing information prior to event move in 

• Building detailed quotes for clients and following up on revisions and updates 

• Keeping detailed orders in company database and ensuring that all changes are up to date 

• Collecting and rectifying all funds for events 

• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed 

• Fully utilizes and understands all aspects of order intake tool 

• Provide service desk support, and daily booth check-ins, when necessary 

• Respond to and field trouble calls with show management & exhibitor’s internet connections and dispatch technicians as needed 

• Communicates with other department team members on customer sales and service issues 

• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales 

• Researching previous event history, utilizing proprietary company database and other means 

• Ensures compliance with all company policy 

• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services 

• Prepares all show site reports 

• Attend site visits, pre cons, and post cons as needed 

• Other duties as assigned 

Qualifications: 

• High school diploma or GED required. 3-6 years show management/exhibitor service experience preferred 

• Knowledge of data networking products/services desired 

• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential 

• Personal computer skills required, computer literacy in Microsoft Office, Word, Excel 

• Must be available to work occasional evenings, weekends, and holidays 

•  Must be able to work with minimal supervision and be able to exercise independent judgment 

• Must have a valid Driver’s License and clean driving record 

About us 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $37 - $40 per hour 

• Annual Bonus: 5% 

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Competitive benefit packages 

• Parental leave with up to 20 weeks paid at full salary 

• Vacation starting at 15 days increasing with length of service 

• 10 days paid sick leave 

• 4 days off each year to volunteer 

• Ready to apply? 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. 

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.