Job description

About the Client:
Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Operations Manager to join their team.

About the role:

We are seeking a highly organized, results-driven Operations Manager for our client, a dynamic digital marketing agency. The ideal candidate should have a strong background in operational management, process optimization, and team coordination within a fast-paced agency environment. This person should be proactive, solutions-oriented, and capable of streamlining workflows to improve efficiency. The role requires expertise in project management, resource allocation, and performance monitoring to ensure the agency delivers high-quality work on time.

Professional fluency in English is essential.
Experience in digital marketing agencies is required.

What you’ll be doing:

Oversee and improve day-to-day agency operations to ensure efficiency and productivity.
Develop and implement streamlined processes and standard operating procedures (SOPs) to enhance team performance.
Coordinate cross-functional teams to ensure the smooth execution of client projects.
Manage project timelines, resources, and deliverables, ensuring deadlines are met.
Monitor key performance metrics, identify bottlenecks, and implement data-driven improvements.
Optimize resource allocation to balance workloads and maintain high-quality outputs.
Collaborate with leadership to set and achieve operational goals.
Implement and maintain project management tools like ClickUp and Slack to improve workflow efficiency.
Ensure seamless communication between departments, minimizing misalignment and delays.
Stay updated on industry best practices and operational innovations to improve agency processes.

Who are we looking for?

Minimum 4 years of experience in an operations or project management role within a digital marketing agency.

Fluent in English (oral and written) for clear and effective communication.
Highly organized with exceptional attention to detail and time management skills.
Strong leadership skills with the ability to motivate and guide teams.
Problem-solver with a proactive approach to identifying and resolving inefficiencies.
Proficiency in project management tools like ClickUp, Slack, GHL, and Google Workspace.
Strong analytical mindset with experience in performance tracking and process optimization.
Ability to multitask, manage competing priorities, and work under tight deadlines.

Position: Operations Manager

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Salary: USD 1800 to USD 2000 per month

Internal Job ID: 0416

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