Career Opportunities: OOH Officer - AASC Warrington (299190)

OOH Officer

AASC Warrington

Salary:  £26,000.00 per annum plus Serco benefits

Working hours: Full-Time, 37.5 hours per week. Monday-Thursday office based, Friday-Sunday work from home.

3-week rota which includes 12 hours shifts. 2 weekends out of 3 (days, nights,  off as 1 weekend on days, 1 weekend on nights and 1 weekend off)

A key member of the Service Delivery team, this role is crucial to ensure service users’ needs are met within agreed timeframes in accordance with Serco’s contractual obligations to UK Visa’s & Immigration (UKV&I), in relation to accommodation (and transport) for service users.

Main Accountabilities:

• Build effective relationships with key stakeholders, both internally and externally across the AASC contract to ensure excellent service delivery standards.
• Update visual management boards and contribute to operational excellence within the Service Delivery Centre
• Maintain data integrity of the IT systems to support performance reporting.
• Produce reports, briefings and information updates to a high standard within limited timeframe.

The SD Co-Ordinators will be operating within one or more of the following core service lines and will be required to support other SD Co-Ordinators, when required.

AIRE

• Ensure all responses to AIRE notifications are provided within agreed timescales.
• Upload all AIRE notifications onto AORA and assign out to the relevant internal and external stakeholder.
• Monitor all AIRE requests from beginning to completion to ensure all are actioned appropriately and within contractual timescales.

Allocations/Bookings

• Ensure all responses to the Authority requests are completed within contractual timescales.
• Ensure that all allocation and dispersal requests are processed in line with KPI 1 and KPI 2 timescales.
• Support the Service Delivery Manager with the preparation of mitigation for KPI’s 1 and 2.
• Responsibility to prepare and provide to the customer, appropriate mitigation for any contractual non-conformances in respect of KPI’s 1 and 2 for the region.
• Daily monitoring of property and room availability for both IA and DA
• Liaise with the customer to identify and allocate appropriate accommodation in both DA and IA for vulnerable persons and those with special needs or those deemed to be at risk.
• Prioritising, allocating and booking IA and DA and notifying relevant housing officer, area manager and maintenance officer should any remedial works be required.
• Identify and action any void properties that require input from housing or maintenance teams to prepare for reuse.

Transport

• Liaise with suppliers and sub-contractors, as required, to ensure fully compliant and effective transportation service.
• Schedule and allocate workflows for collecting and transporting service users, as required by the contract.
• Monitor the customer portal regularly and frequently and ensure all travel requests are uploaded to facilitate KPI 4 timescales.

Repairs and Maintenance

• Daily chasing against KPI and contractual deadlines and escalating same to Service Delivery Manager, Head of Service Delivery and Head of Field Operations
• Review classifications of reported defects and re-classify any incorrectly categorised defects fed through to the IT system.
• Support the Service Delivery Manager with preparation of mitigation for any contractual non-conformances for KPI’s 5, 6 and 7. 
• Ensure appropriate scheduling and prioritising of repairs and defects to internal and external operatives, including correct category of work, timescales, and correct recipient, in compliance with the contractual requirements of KPI’s 5, 6 and 7
• Ensure timely responses and updates are received from internal and external repairs operatives.
• Ensure that all property certification for accommodation is present, in date and accurate.
• Ensure that any rectification action for property certification is scheduled and updated to ensure that the properties remain legally safe and compliant.
• Liaise with landlords, local authorities, contractors, and Serco staff as required.
• Liaise with Property Negotiators and organise, schedule and chase outstanding works for the onboarding of new properties.

What you need to do the job:

• Ability to successfully engage and create successful working relationships with both internal and external stakeholders.
• Ability to communicate information updates across the Service Delivery departments.
• Demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt.
• Strong MS Excel skills
• Strong ICT skills
• Ability to travel within the regions and occasionally within the UK (a valid UK driver’s licence is essential)
• Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (the role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: Youll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.

#aasccareers

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.