Operational Strategic Lead

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for a Operational Strategic Lead. As a Operational Strategic Lead, you will work closely with colleagues across the Enterprise to own and deliver a diverse range of strategic projects and initiatives to time, budget and quality, as set out by the Chief Transformation Officer and Group Executive team.

Responsibilities and Duties:

• Owner of key strategic initiatives under the Head of Operational Consulting, delivering against agreed timescales 
• Responsible for overseeing all activities across a team focused on business objectives, ensuring the project team is delivering a quality service and following Davies process and methodologies 
• Manage and communicate the delivery of the project by way of facilitating stakeholder meetings and developing and delivering business case and status update presentations to senior leadership.  
• Manage to and achieve project budgets, both project cost and project expense outcomes, on time and within the identified scope of the initiative. 
• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy 
• Being a trusted advisor to senior management across the business 
• Design and deliver rapid discovery and proof of concepts activities to unlock business opportunities or validate hypotheses 
• Utilize problem solving and improvement techniques such as gap analysis, root cause analysis, impact assessments etc to propose recommendations and solutions to business issues 
• Acquire data and use data analysis methods to develop Key Performance Indicators (KPIs), trends, insights, and predictive outcomes
• Working hands-on with Davies colleagues to assess their function, people, and processes, making and executing recommendations for improvements
• Collaborate with Davies colleagues to build suitable benefits cases
• Leverage industry expertise, benchmarks, analytics-based insights and research to support business and benefits case creation
• Coaching of business functions and BA to improve capability and cultural maturity
• Support adoption of Business Process Mapping (BPM) tool and develop standards to support operational transformation

This role is a full-time, remote position.

Your Expertise, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through 
• Superb written and verbal communication skills conducted in a timely manner for diverse audiences 
• Superior time management skills with capability of meeting deadlines 
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills 
• High level attention to detail and problem-solving skills 
• Capable of working collaboratively and independently with minimal supervision 
• Exhibit discretion with sensitive and confidential information 
• Display a comfort level working with key people at all levels within an organization 
• Strong facilitation skills are a necessity and being comfortable contributing to discussions in a range of topics, such as IT, GenAI, Shared Services, etc. 
• Analytical, requirements gathering, problem solving and process improvement skillset in a transformation focused environment 
• Financial business case acumen, with ability to build soft and hard benefits case where initial data may not be available
• Building of presentation materials (especially PowerPoint) with project stakeholders to a range of audiences, including senior management and investors
• Facilitating Steering Committees for strategic projects 
• Project management activities including stakeholder communication, planning and governance
• Experience in delivering operational and technology focused process improvement projects including the development of automation 
• Strong analytical, methodical problem solving and process improvement skillset in a transformation focused environment. 
• Technical and system awareness to support IT change projects such as system migration, implementation, and consolidation activity 
• Ability to effectively engage in discussions relating to operations, technical solutions, and financial and Information security details associated with work assignments 
• Advantageous to be certified and experienced with executing Six Sigma projects (i.e. 6-sigma Green Belt, 6-sigma Black Belt, LEAN, Design for 6-Sigma, etc.)  
• Experience in Business improvement methodologies such as Lean/Six sigma, Change Management, Business process analysis and mapping, Agile, Systems thinking or other relevant change methodologies beneficial but not necessary

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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