Manager, Customer Business Development

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Britney Spears, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

Job Location: Remote Canada (Greater Toronto Area, Ottawa, Montreal)

Position Overview:

Under the guidance of the Director, Mass Sales, this position will be responsible for the development, co-ordination and implementation of the overall Customer Business Plan for key retailers, as well as actively growing our customer base via new business development.   The position requires a solid understanding of the Canadian market & Customer Management, prior experience in CPG (Beauty experience is an asset), and proven ability to work nimbly in an ever-evolving environment.  The ideal candidate possesses strong analytical & organizational skills, the ability to develop growth plans and move them through to execution, and a track-record of fostering exceptional internal and external relationships.  This position will liaise with various levels of both the Revlon organization and within the Customer’s structure to ensure excellence in execution at the Head office and Store level. 

Major Duties:

• Develops, implements and monitors the Customer Business Plan:
  • Utilizes strong customer focus to understand key drivers of business and action Customer needs
  • Collects business, point of sale, and market trend data and analyzes to determine new business opportunities
  • Tracks and analyzes results to determine progress against plan and identify gaps and opportunities
  • Creates “Close the Gap” plans where required
  • Create and maintain weekly activity plans for flyer and display
  • Weekly communication to account of results and gap closing actions.
  • Pro-actively works with all internal and external contacts to achieve business goals
  • Develops and implements business building strategic plans to capitalize on opportunities and mitigate risks
  • Integrates Revlon’s corporate strategy with Customer’s go-to-market strategy
• In conjunction with the Demand Planning team, maintains up-to-date Shipment forecast
  
  • Identifies opportunities and risks to plan and report out in Demand Meetings
  • Develops and implements business building strategic plans to capitalize on opportunities and mitigate risks
• Negotiates with Customer to drive mutually profitable growth
  
  • Works with Revlon Marketing and Customer Buyer to create and execute customer-specific program opportunities
  • Analyzes program results to determine appropriate go-forward strategies
  • Continues to review planogram productivity and opportunities for Space Gains
• Responsible for inputs related to up-to-date financial forecasts, and tracks latest estimates against Revlon’s total business plan, recommending specific actions for gap-closure as necessary.
• Responsible for creation of activity grids, consolidating flyer and promotional events specific to each brand to facilitate planning and tracking of results against forecast.
• Develop and facilitate various presentations for the Customer and/or internally, in support of business objectives.
• Responsible for administration of the Market Development Fund (MDF) to ensure account profitability.
  
  • Determines financial needs based on business plans
  • Analyzes payback on incremental investment required
  • Gains authorization for investment
  • Tracks actual investment vs. plan to ensure budget adherence
  • Processing of invoices on an on-going and timely basis
• Collaborates with the team to effectively manage the account’s Profit & Loss Statement through returns analysis and efficient use of the MDF.
• Mitigates Returns risk
  
  • Work with Demand Planning Team to Manage timely shut off pertaining to discontinued sku’s based on Customer inventory
  • Implement markdowns where there is a financial benefit
  • Forecast New/RB PPK’s to determine the “right” amount of inventory is sent to each store
• Leads, develops, and facilitates internal and external relationships in support of the business objectives.

Experience

• Bachelor’s Degree or equivalent in Commerce or Business Administration with 3-5 years account management experience or an equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities

• Prior experience with key Canada beauty retailers is considered a strong asset
• Proficiency in Microsoft Office (Excel, Word & PowerPoint)
• Knowledge of cosmetics, consumer packaged goods, or other related industry
• Advanced negotiation and communication skills
• Knowledge of A.C. Nielsen services (Market Track & Home Scan), data trends interpretation, retail POS data and customer systems
• Sound strategic thinking, effective planning, and execution skills with strong analytical capabilities
• Strong customer focus, with the ability to understand key business drivers
• Demonstrated ability to be proactive and anticipate job requirements; acts with a sense of urgency and takes ownership to resolve issues
• Creative, out of the box, dynamic and forward-thinking individual with a demonstrated drive and passion
• Effective planning and execution skills
• Proven ability to plan while juggling multiple priorities with a proven ability to set goals and prioritize among many important projects to meet deadlines
• Ability to work independently, make decisions where appropriate and meet predetermined and unexpected deadlines
• Strong drive for accuracy and flawless execution; high level of attention to detail and accuracy, and process orientation
• Persuasive, interpersonal & oral and written communication skills
• Proven presentation skills
• Able to deliver clear, concise, and consistent messages both up, down and across the organization
• Demonstrated commitment to providing timely feedback
• Ability to influence collaborative relationships through solid selling skills
• Proven ability to work effectively in a team environment with multi-functional stakeholders and possesses excellent interpersonal skills
• Is self-motivated and exhibits business maturity, drive and passion in a fast-paced environment

#LI-PD1 #LI-Remote

The base pay range for this position in Remote Canada (Greater Toronto Area, Ottawa, Montreal) is $100,000 and $125,000/year; however base pay offered may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for short and/or long-term incentives as part of total compensation.