Driven by disruption. Inspired by innovation. Vacation Innovations is the parent brand to the next generation of consumer servicing and marketing sites in the online secondary timeshare marketplace, including VacationOwnership.com, SMTN.com and ResortRentals.com. At Vacation Innovations, we’re reinventing the online marketplace for vacation ownership – and we’re starting within our own four walls. We’re revolutionizing dull, traditional company culture to become a breeding ground for bright thinking and inspiring ideas. Since the start of the revolution in 1999, we’ve evolved to become a place where people are excited to work. By using the newest technologies, we allow our people to be the best and the brightest in the business. The industry can no longer rest on the ways of the past; it’s time for a revolution. By disrupting the outdated online marketplace, we’re creating opportunities. Opportunities for change. Opportunities for improvement. Opportunities for a better vacation ownership experience for all. Our modern approach to vacation ownership is not only keeping consumers happy, it’s revitalizing a once stagnant online marketplace. Our leaders and executives create the atmosphere for revolution. In a setting where every employee embraces modernization, we are working to transform the timeshare industry. Our team is recognized for their talent and contributions every day. By encouraging employees to openly share their ideas, we're constantly refining our business strategies.

Job description

$15.00 an hour + bonus opportunities!

Hybrid and Remote opportunity

Why work with us?

With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world’s largest provider of secondary market services and solutions for the vacation ownership industry. Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.

Responsibilities/Duties:

Handle all inbound and outbound calls
Offer exceptional customer service
Address escalated phone calls
Accurately answer questions and concerns from owners, vendors, and brokers
Resolve customer issues with minimal supervision
Update and analyze file tracking system notes
Understand and interpret transfer documents
Communicate status of transfer process with customer

Key Skills/Qualifications:

Minimum of one year customer service/call center experience
High School Diploma or equivalent level of education

Highly motivated, goal oriented
Capable of articulating professionally to customer

Ability to effectively manage time
Must be able to effectively analyze and interpret data

Possess strong reading comprehension and written communication skills
Strong attention to detail

Proven internet and computer software skills
Basic data entry skills
Proper note taking ability

About Vacation Innovations: Since its founding in 1999, Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.

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