Clinical Triage Specialist - Bariatric

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

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Job Information:

This position is 100% remote.

Job Summary:

The Bariatric Clinical Triage Specialist role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group Bariatric Surgery practices by performing initial assessment and advisement for patients seeking care. Schedules Bariatric Surgery Patients and supports the patient through the care continuum.

Goals include having the right patient receive the right care in the right venue at the right time and optimizing the use of Same Day Appointment slots.

Additionally, the role will reduce interruptions to the medical staff providing care at the practices.

Position Responsibilities:

Field incoming calls and performing detailed assessments by phone. Assist the patient in securing appointment(s) as appropriate. Act as a support resource related to handling urgent/emergent patient care questions and utilizing the Triage Nurse.

Document the interaction and outcome of the call in the appropriate platforms.

Communicate with the patient’s Primary Care Practice and/or Specialty about the interaction and outcome.

Navigate patients through the continuum of care. Serve as a concierge service to improve better customer outcomes for optimal transition of care. Also, increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and provide assistance according to the caller’s needs.

Position Qualifications Required:

Required Experience:

Medical Assistant or Patient Care Technician with at least three years of patient and clinical experience.

Required Education:

HS diploma or equivalent. 

Training / Certification / Licensure:

Current certification/registration as a Medical Assistant or Patient Care Technician.