Associate Director, Revenue Cycle Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Associate Director of Revenue Cycle Management (RCM) is a pivotal leadership role responsible for driving financial performance, optimizing revenue cycle processes, and implementing best practices across our dental practices. This candidate will be an excellent people leader, capable of mentoring and motivating a team to achieve top performance, build morale, and develop professional growth opportunities. They must bring a minimum of 10 years of RCM experience in healthcare or dental settings, with expertise in Dentrix and other dental practice management solutions.  

How you will contribute:  

Key Responsibilities:

• Leadership and Team Development: Manage and lead the RCM team, setting clear goals, providing mentorship, and fostering a positive team environment that promotes growth, collaboration, and high morale

• Process Optimization:  Lead initiatives to streamline billing, collections, and A/R processes, leveraging expertise in Dentrix and other dental practice management systems to enhance efficiency and revenue generation

• KPI Monitoring and Improvement: Establish, monitor, and report daily on key performance indicators (KPIs) for revenue cycle activities, driving accountability and identifying areas for continuous improvement

• Compliance and Risk Management:  Ensure compliance with regulatory and payer requirements, as well as company policies. Proactively identify and address any compliance issues, notifying Director of RCM and implementing corrective actions as needed/discussed

• Technology Utilization:  Act as a subject matter expert in Dentrix and other PMS platforms, using these tools to facilitate accurate billing, coding, and claims processing

• Cross-Departmental Collaboration: Work closely with finance, clinical, and operational teams to support organizational goals and improve patient financial services

What you will bring with you:  

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field; a Master’s degree is a plus

• Minimum of 10 years of experience in Revenue Cycle Management, with at least 5 years specifically in a dental setting

• Proven experience in managing and developing high-performing teams, with excellent interpersonal and leadership skills

• Extensive experience with Dentrix and other dental practice management solutions

• Proven track record in managing billing, collections, and accounts receivable operations within a multi-location dental environment

• Strong analytical, problem-solving, and project management skills

• Prior experience in a rapidly growing dental organization, such as a Dental Service Organization (DSO)

• Experience with implementation and optimization of PMS and EHR systems, especially during periods of rapid growth or acquisitions

Why Join Us?
This role offers the chance to lead and inspire a dynamic RCM team within a supportive, growth-oriented dental organization. If you have a passion for driving success, supporting team development, and creating high-performing revenue cycle processes, we encourage you to apply.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.