Pharmacy Patient Support Specialist

Permanent, full-time opportunity

Location - Remote (Canada)

Applications will be accepted until Friday, February 21st at 5pm MST.

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney. Bands, and people of the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find:

PurposeMed is looking for a Pharmacy Patient Support Specialist to join the Freddie USA team. This role is critical in supporting our patients, navigating pharmacy and insurance processes, and ensuring accurate prescription processing. Reporting to the Freddie USA Strategy and Operations Manager, you will work closely with our care coordinator and clinical teams to help patients access the medications they need. This is a remote role open to candidates across Canada.

In this role, you’ll make an impact by:

• Being the Freddie pharmacy expert: Act as the primary point of contact via phone, email, SMS and chat, answering patients’ questions and troubleshooting issues, including prescription delays, insurance concerns, and medication questions, with empathy and professionalism. 
• Liaising with pharmacies across the USA: Coordinate prescription fulfillment with our pharmacy partners and resolve operational challenges with non-partner pharmacies to ensure timely medication delivery.
• Navigating insurance processes: Contact insurance providers to verify coverage, submit prior authorization requests, and resolve claim rejections.
• Processing prescription data: Log and update prescription data across multiple systems, ensuring accuracy and compliance with healthcare regulations.

We need someone who has:

• Experience working in pharmaceutical, insurance, or healthcare-related industries.
• Strong communication skills in English, both written and verbal.
• Excellent problem-solving abilities and a strong willingness to learn.
• A "driver" personality, biased toward action and collaboration; the ideal candidate will constantly push toward clarity, alignment and ultimately, delivery of results.
• Exceptional organizational skills—organizing information, people, and tasks brings joy and creates clarity, focus, and progress.
• The ability to work in a fast-paced and rapidly changing environment.

It would also be great if you have:

• Ability to communicate in Spanish, both written and oral.
• Experience working in a remote capacity, supporting both internal and external teams.
• Familiarity with insurance processes, including prior authorizations and claim management for prescription drugs.
• Knowledge of public/private insurance providers and the 340B Drug Pricing Program.

Compensation:

• $50,000 - $55,000 CAD a year
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Pharmacy Patient Support Specialist? We look forward to seeing your application!

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